Summary
Overview
Work History
Education
Skills
Timeline
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Faye Hartley

Worcester Park,Surrey

Summary

Starting out as a Merchandiser in stores, I have progressed through into Management and utilising those skills efficiently to overcome problems arisen.

I have needed to adapt my skills into management of pubs into the retail business and confidently lead a team and assign tasks ensuring projects and tasks are implemented and completed on time.

I have taken these skills and used them within the most recent of my job roles working within an office environment and working within a team using my merchandising skills to implement projects within the business.

I enjoy and thrive working under pressure but with consistency in my work to ensure all tasks are completed to the best of my ability with good communication and problem solving skills.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

OST Co-Ordinator

Sainsburys
Holborn, London
04.2024 - Current
  • Coordinated project tasks for successful and timely completion.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Received and actioned feedback to improve personal performance.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Demonstrated resilience and composure under pressure for successful project outcomes.

Customer Trading Manager

Sainsburys
Cheam, Sutton
01.2018 - 04.2024
  • Boosted customer satisfaction by efficiently resolving complaints and queries.
  • Streamlined operations for improved service delivery.
  • Ensured smooth trading procedures with strategic planning and execution.
  • Developed strong relationships with clients through effective communication skills.
  • Fostered team collaboration by promoting a positive work environment.
  • Trained new employees on company policies and procedures to uphold standards of service delivery.
  • Maintained high levels of product knowledge to provide expert advice to customers.
  • Managed inventory control processes, reducing overhead costs.
  • Handled escalated customer issues promptly, ensuring customer retention.
  • Ensured compliance with trading regulations avoiding legal complications.
  • Monitored team's performance, providing additional support where necessary and rewarding success.
  • Made tough decisions on behalf of store team.
  • Approached challenges with hands-on approach, leading from the front to inspire team members.
  • Coached staff to support professional growth and development.
  • Facilitated smooth and informative handovers at shift-end.
  • Applied resource planning and time management skills to make sure shifts ran like clockwork.
  • Scheduled time strategically to balance operational, managerial and training duties.
  • Gave extra support to new store recruits, offering advise, training and mentorship.
  • Guided, motivated and inspired retail team to provide first-class service to help boost customer loyalty.
  • Managed 20-staff team throughout shifts, addressing problems as they arose.

Bar Manager

Various pubs
Sutton, Surrey
06.2013 - 12.2017
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Coordinated events at the venue, leading to increased bookings.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Education

BTec - Sportys Studies

North East Surrey College of Technology (NESCOT)
Epsom
09.2000 - 07.2002

GCSEs - All major GCSE Subjects

Nonsuch High School for Girls
Sutton
09.1994 - 06.2000

Skills

  • Time management
  • Data analysis
  • Inventory management
  • Team leadership
  • Meeting facilitation
  • Office administration

Timeline

OST Co-Ordinator

Sainsburys
04.2024 - Current

Customer Trading Manager

Sainsburys
01.2018 - 04.2024

Bar Manager

Various pubs
06.2013 - 12.2017

BTec - Sportys Studies

North East Surrey College of Technology (NESCOT)
09.2000 - 07.2002

GCSEs - All major GCSE Subjects

Nonsuch High School for Girls
09.1994 - 06.2000

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Faye Hartley