Faye Ewen
Scunthorpe,North Lincolnshire
Summary
I have been an Account Handler for almost 30 years and have 7 years experience of using Acturis. I believe I have good customer relations and effective planning. I have demonstrated in my current role that I have a strong ability to work independently and within a team, consistently prioritising workloads and deal positively with pressures of work. I am able to adapt to change and respond to changes in procedures and insurance products as required.
Overview
33
33
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Account Handler
The Ardonagh Group
Scunthorpe, North Lincolnshire
1995.09 - Current
- Established long-term relationships with clients by providing personalised service.
- Managed client accounts whilst ensuring excellent customer service.
- Resolved complex client inquiries, ensuring customer satisfaction.
- Ensured adherence to regulatory standards.
- Streamlined administrative processes for improved productivity and workflow.
- Monitored client payments to ensure timely collection of premiums.
- Maintained detailed records of all client interactions for accurate reporting.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Addressed accounting aged debtors. Helped to clear outstanding aged debts that have been outstanding due to previous handlers & executives leaving.
SME cases I have dealt with -
- Commercial/Residential Property Owner
- Tradesman's Liability
- Office & Shops
- Mini Fleet
- Commercial Vehicle
Office Junior/Insurance Clerk
Allsop & Co
Scunthorpe, North Lincolnshire
1992.06 - 1995.09
Started on a YTS scheme after leaving school main duties were -
- Answering the phone
- Filing
- Dealing with incoming/outgoing post
- Banking
- Dealing with clients once I had the basic level of knowledge
- Obtaining quotes
- Completing Proposal forms/cover notes
Education
Winterton Comprehensive School
Scunthorpe, North Lincolnshire 1987.09 - 1995.05
Skills
- Over 7 years Acturis experience
- Good Customer Relations
- Good Planning
- Able to work on my own initiative and part of a team
- Prioritise work loads
- Policy administration
- Renewal processing
Certification
Foundation Insurance Test passed April 2004
Timeline
Account Handler
The Ardonagh Group
1995.09 - Current
Office Junior/Insurance Clerk
Allsop & Co
1992.06 - 1995.09
Winterton Comprehensive School
1987.09 - 1995.05