Faye Ewen

• Established long-term relationships with clients by providing personalised service.
• Managed client accounts whilst ensuring excellent customer service.
• Resolved complex client inquiries, ensuring customer satisfaction.
• Ensured adherence to regulatory standards.
• Streamlined administrative processes for improved productivity and workflow.
• Monitored client payments to ensure timely collection of premiums.
• Maintained detailed records of all client interactions for accurate reporting.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Addressed accounting aged debtors. Helped to clear outstanding aged debts that have been outstanding due to previous handlers & executives leaving.

SME cases I have dealt with -

• Commercial/Residential Property Owner
• Tradesman's Liability
• Office & Shops
• Mini Fleet
• Commercial Vehicle

Started on a YTS scheme after leaving school main duties were -

• Answering the phone
• Filing
• Dealing with incoming/outgoing post
• Banking
• Dealing with clients once I had the basic level of knowledge
• Obtaining quotes
• Completing Proposal forms/cover notes