Faye Donoghue
Hemel Hempstead,Hertfordshire
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings almost 2 years of experience managing front desk operations. Strong planning, problem solving and communication skills.
Equipped to handle guests, staff and organisational needs. Sometimes multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work history
Mess Receptionist
Sodexo
Wendover, Buckinghamshire
2022.08 - Current
- Answering multiple telephone calls per day in a polite and helpful manner, dealing with enquiries, compiling detailed notes and promptly forwarding as required.
- Greeting incoming guests and visitors in a professional manner and provided friendly, knowledgeable assistance.
- Screen and verify visitor and contractor IDs, maintaining security of personnel and office environment.
- Collect and distribute incoming mail, employing strict confidentiality throughout.
- Oversee office supply orders and replenish stock for staff use.
- Collaborate with housekeeping and maintenance to address needs of guests and permanent residents.
- Taking room bookings, assigning rooms, providing guests with keys and directions to rooms.
- Calculate billing and charges, handle payments, provided receipts, and complete associated paperwork.
- Data entry for billing and payments using Excel.
- Hospitality work on occasion.
- Manage guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Reporting repairs, documenting them and chasing up any outstanding jobs for completion.
- Responding to emails in a timely manner.
- Supporting the manager with admin when needed.
Cleaning supervisor
Sodexo
Wendover, Buckinghamshire
2022.05 - 2022.08
- Specialised in office and retail cleaning services, as well as room cleaning and communal areas, plus deep cleans when needed.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Guided staff to handle chemical solutions in line with COSHH.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Looked for ways to increase quality of cleaning services.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Cleaner
Dacorum Borough Council
Hemel Hempstead, Hertfordshire
1996.03 - 2022.05
- Worked quickly to complete cleaning within allotted timeframes.
- Communicated well with team across multiple locations.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Correctly used colour-coded equipment.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned bins following procedures.
- Dusted countertops, ceilings and furniture for pristine environment.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Deep cleaned carpets and hard floor surfaces.
- Cleaned and dried windows, mirrors and glass surfaces.
- Adhered to health and safety regulations to maintain safe environment for customers and colleagues.
- Deep cleans of properties.
Sales assistant
JJB Sports
Hemel Hempstead, Hertfordshire
1996.05 - 2005.05
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque and card payments via POS systems.
- Monitored and reported suspicious activity to the manager to avoid theft.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Updated product labelling and pricing to reflect discounts and offers.
- Received and processed product returns.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Improved product appeal by assisting with creation and maintenance of store displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
Education
GCSEs -
Adeyfield School
Hemel Hempstead 1990.09 - 1995.05
NVQ Level 1 - childcare
West Herts college, Hemel
1995.09 - 1996.05
Skills
- Attention to detail
- Security understanding
- Health and safety procedures
- Customer-service orientated
- Organisation and efficiency
- Telephone skills
- Multitasking and prioritisation
- Data input
Timeline
Mess Receptionist
Sodexo
2022.08 - Current
Cleaning supervisor
Sodexo
2022.05 - 2022.08
Sales assistant
JJB Sports
1996.05 - 2005.05
Cleaner
Dacorum Borough Council
1996.03 - 2022.05
NVQ Level 1 - childcare
West Herts college, Hemel
1995.09 - 1996.05
GCSEs -
Adeyfield School
1990.09 - 1995.05