Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
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FAYAZ MOHAMMED

London,Unitedkingdom

Summary

Experienced professional with a strong background in cost analysis, quality assurance, and KPI management. Proficient in Excel and PowerPoint, with a proven ability to develop and implement standard operating procedures (SOPs) to enhance operational efficiency. Adept at conducting detailed cost analysis to support strategic decision-making and improve financial performance. Career goal includes leveraging analytical skills and expertise in SOPs to drive continuous improvement within a dynamic organisation.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education

Work history

Line Haul Operation Executive

Flipkart pvt. ltd
09.2020 - 01.2021
  • Managing DC and leading a team of 200 ground staff, 10 executives, housekeeping and security guards
  • Taking care of zero loss of shipments in DC and driving the whole team to attain delivery conversion with minimum of 90% a day
  • Responsible for daily reviewing, updating and providing remarks to reports that are being sent by the central team
  • Maintaining as per given TAT and FIFO for forward COD shipments
  • Monitoring and ensuring the staff follows Standard Operating Procedures (SOPs)
  • Daily monitoring and adherence for KPI's
  • Driving RCA with teams for operational breaches and inaccuracies
  • Solving day to day operational and customer issues and identifying gaps and improving process excellence

Operations Lead (IND)

Dehlivery pvt. ltd
04.2019 - 04.2020
  • Managing in-bound, out-bound and in-house operations
  • Responsible for escalating and resolving the End-to-End issues in Distribution Centre to run operations hassle-free
  • Monitoring the performance metrics of team and take necessary actions to improve the same
  • Making sure seller and customer escalations is closed on time
  • Managing monthly auditing of complete DC and ensuring standards of health/safety/hygiene & security maintained
  • Motivating, Developing and Mentoring the team

Education

Masters - International Business In Advance Research

University of Hertfordshire

B.com - computers, Commerce, Accounts and Business Management

Osmania University

Skills

  • Cost Analysis
  • Excel
  • KPI
  • Powerpoint
  • Quality Assurance
  • SOPs
  • Standard Operating Procedures

Accomplishments

  • Improved DC operations reducing shipment losses to zero in 2020.
  • Resolved 95% of customer issues maintaining high satisfaction levels.

Affiliations

  • Travelling , Games , Cooking & Quick Learner

Timeline

Line Haul Operation Executive

Flipkart pvt. ltd
09.2020 - 01.2021

Operations Lead (IND)

Dehlivery pvt. ltd
04.2019 - 04.2020

B.com - computers, Commerce, Accounts and Business Management

Osmania University

Masters - International Business In Advance Research

University of Hertfordshire

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FAYAZ MOHAMMED