Favour Obehi Ihenyen

• Delivered excellent customer service while building strong relationships with customers and colleagues.
• Maintained accurate stock records and conducted regular inventory checks, demonstrating strong attention to detail.
• Assisted in training and supporting new team members, helping maintain high team performance standards.
• Handled customer queries and complaints professionally, using problem-solving skills to achieve positive outcomes.
• Managed multiple responsibilities in a fast-paced retail environment while consistently meeting deadlines and targets.
• Followed company procedures and quality standards to ensure accuracy and efficiency in daily operations.
• Used point-of-sale and inventory management systems to maintain accurate records and process transactions.
• Worked collaboratively within a team to achieve sales, operational and customer service objectives.

• Conducted laboratory tests and experiments in accordance with standard operating procedures (SOPs).

• Prepared, handled and organised samples while maintaining accurate laboratory records.
• Maintained, cleaned and calibrated laboratory equipment to ensure reliable performance and compliance with quality standards.
• Assisted with inventory management of laboratory supplies, reagents and consumables.
• Recorded and analysed experimental data using laboratory software and electronic documentation systems.
• Followed laboratory health and safety procedures, ensuring compliance with company policies and good laboratory practice.
• Worked effectively within a multidisciplinary team to support research and laboratory operations.
• Contributed to maintaining a clean, organised and efficient laboratory environment.

• Built strong and trusting relationships with patients through compassionate, person-centred care.
• Maintained accurate documentation of care plans, patient activities and clinical observations in line with healthcare standards.
• Listened to patient concerns and feedback, contributing to improvements in the quality of care provided.
• Monitored patient wellbeing and reported changes in condition to relevant healthcare professionals.
• Provided emotional support and companionship to promote patient comfort and wellbeing.
• Responded appropriately to emergencies, administering first aid when required and alerting medical staff.
• Assisted individuals with mobility needs, using equipment safely and in accordance with care procedures.
• Prepared and served meals while accommodating individual dietary requirements.
• Supported patients with daily living activities, promoting independence, dignity and quality of life.

• Utilised handheld scanners to accurately track parcel movements, ensuring timely delivery.
• Maintained extensive knowledge of warehouse and product placement to achieve high efficiency.
• Facilitated smooth transition of parcels from sortation to delivery phase, improving customer satisfaction.

• Provided excellent customer service consistently to encourage repeat visits
• Assisted customers effectively to foster positive relationships
• Addressed customer concerns promptly to enhance overall experience
• Resolved customer disputes professionally to maintain satisfaction
• Identified and maximized sales opportunities, and increased customer retention rates