Favour Iwoni
Edinburgh
Summary
I am an enthusiastic young IT professional with the training and experience to handle various IT issues. I have a track record of successful cross-functional collaboration under pressure. Excellent customer service skills and experience troubleshooting computer systems. I am eager to learn new techniques and enhance my skills to broaden my knowledge and work more efficiently.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
System IT Support Technician
Scottish Ambulance Service
Edinburgh
2023.07 - Current
- Provide timely and professional support across hardware and software issues for end users
- Configure and maintain internal lab servers, workstations, and group policies for smooth operations
- Use ticketing systems to effectively prioritize end-user issues, minimizing equipment downtime.
- Collaborate with cross-functional teams to ensure optimal performance.
Emergency Call Handler
Scottish Ambulance Service
Edinburgh
2022.07 - 2023.07
- Provided pre-arrival advice to prepare callers for targeted and effective medical assistance
- Maintained a calm and friendly attitude while handling emergency calls to put callers at ease
- Effectively triaged emergency 999 calls and provided necessary assistance to callers
- Utilized various intervention techniques to assist individuals in life-threatening situations.
Data Analyst
Vaco Binary Semantics LLP Onsite Google
India
2017.12 - 2018.08
- Processed confidential data and information following strict guidelines
- Created and delivered regular progress reports for management to ensure smooth project execution
- Analyzed and performed metrics and identified opportunities to enhance accuracy.
Education
Master of Science - Cybersecurity
Robert Gordon University
2020.01 - 2021.08
Bachelor of Science - Information Technology
Stratford University
2016.01 - 2018.12
Diploma - Software Engineering
NIIT
2013.08 - 2015.07
Skills
- SCCM
- SIEM
- SharePoint
- Active Directory
- Desktop Support
- Troubleshooting
- Problem-solving
- Customer Service
- Security Data Management
- Security Operations and Management
TRAINING
- Obtained Google IT Support certification in 2022.
- ISC2 certification of course completion in Cybersecurity 2023
- I am concurrently pursuing the EC Council SOC Analyst certification program and CompTIA Security+
Accomplishments
- Volunteer as a first aider with St. Andrews First Aid.
- I served as vice president of the Association of African Students in India for one year.
- Won a gold medal in 100 and 4 x 100-meter races by the British Council in 2011, demonstrating speed, agility, and determination.
Languages
English
Timeline
System IT Support Technician
Scottish Ambulance Service
2023.07 - Current
Emergency Call Handler
Scottish Ambulance Service
2022.07 - 2023.07
Master of Science - Cybersecurity
Robert Gordon University
2020.01 - 2021.08
Data Analyst
Vaco Binary Semantics LLP Onsite Google
2017.12 - 2018.08
Bachelor of Science - Information Technology
Stratford University
2016.01 - 2018.12
Diploma - Software Engineering
NIIT
2013.08 - 2015.07