Favour Bashorun
Administrator
Lincoln
Summary
Dedicated Office Administrator with over ten years of experience managing all aspects of corporate operations and administrative processes. Exceptionally organized multi-tasker adept at streamlining systems and procedures to improve office productivity, efficiency, and functionality. Known for quickly learning new platforms and technologies to effectively support office communications, records management, and event coordination. Leverage exceptional written and verbal communication skills to engage with all levels of staff and outside vendors. Intrinsically motivated to take on additional responsibilities and handle time-sensitive projects with positivity
Overview
10
10
years of professional experience
Work History
Administrative Assistant( Volunteer)
Namron Healthcare Agency
08.2023 - Current
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Office Administator
JATCON
11.2016 - 01.2023
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Implemented new office intranet portal integrating communication channels, document storage, and access to tools & resources resulting in 70% employee satisfaction scores.
- Oversaw rollout of new cloud-based project management system establishing administrative dashboards, user permissions and customized workflows across four departments leading to 10% productivity gains.
Customer Service/Office Administrator
Alallam Cleaning Company
10.2014 - 09.2016
- Conduct quality assurance audits of customer inquiries, complaints and case management
- Analyze customer feedback metrics to identify areas of improvement in products, services and personnel
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintain supply chain relationships and oversee inventory
- Spearheaded central CRM integration with service database leading to unified customer profiles and 25% faster response rate.
- Initiated customer service training program focused on relationship-building skills and conflict resolution framework leading to 37% increase in customer satisfaction score over 6 months.
- Created Operations Manual detailing administrative processes allowing for 83% of duties to be performed effectively by substitute personnel during leave.
Education
Master of Science - Management With Human Resource
University of Lincoln
United Kingdom 05.2001 -
PGDE - Education Administration
Usmanu Danfodio University
Nigeria 05.2001 -
HIgher National Diploma - Business Administration And Management
Federal Polytechnic Bida
Nigeria 05.2001 -
OND - Business Administration And Management
Federal Polytechnic
Nigeria 05.2001 -
Skills
Database Management
Bookkeeping
Payroll Administration
Operations Management
Human Resources
Administrative Support
Workforce Management
Office Supply Management
Customer Engagement
Business Administration
Quality Assurance
Report Preparation
Training and mentoring
Staffing coordination
Complaint resolution
Schedule Coordination
Conflict Management
CRM Software
MS Office
Customer Relationship Management Software (CRM)
Quality Assurance Controls
Schedule Management
Effective workflow management
Adherence to high customer service standards
Training and coaching
Analytical and Critical Thinking
Multitasking Abilities
Data Management
Task Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Assistant( Volunteer)
Namron Healthcare Agency
08.2023 - Current
Office Administator
JATCON
11.2016 - 01.2023
Customer Service/Office Administrator
Alallam Cleaning Company
10.2014 - 09.2016
Master of Science - Management With Human Resource
University of Lincoln
05.2001 -
PGDE - Education Administration
Usmanu Danfodio University
05.2001 -
HIgher National Diploma - Business Administration And Management
Federal Polytechnic Bida
05.2001 -
OND - Business Administration And Management
Federal Polytechnic
05.2001 -