Favour Altraide
PRESTON,Lancashire
Summary
Articulate Customer Service Cashier ready for new position where first-rate customer service and cash management skills can be properly applied. Dedicated to ensuring each customer has positive and pleasant experience. Talented at performing customer based tasks and phone based tasks. Organised worker experienced with currency handling and register operations. Offers attention to detail, time management and multitasking abilities important in outlook and microsoft environments. Dedicated to customer satisfaction and always ready to help with concerns.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
SUPPORT WORKER
Voyage Care
PRESTON, Lancashire
2022.03 - Current
- Led group activity programmes to support independence and encourage community inclusion.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
CUSTOMER SERVICE OFFICER/TELLER
ECOBANK NIG
- 2019.01
- Adhered strictly to policies and procedures for continued company compliance.
- Provided professional and helpful support to new and existing clients.
- Responded to customer queries and provided excellent customer service.
- Maintained working knowledge of available products and services.
- Recorded and processed customer data accurately.
- Performed cashier duties, including balancing and end-of-day banking.
- Reduced customer wait times through optimised checkout processes.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Certificate of Higher Education - customer service
NCFE level 2 certification in Principles Of Custom
Guildford 2022.06 - 2022.11
Certificate standard 1-15 -
2022
Higher National Diploma (HND) - Administration
Federal Polytechnic Nekede
Nigeria 2010.11 - 2016.09
Skills
- JOB SKILLS
- Good team player
- Excellent verbal and written communication skills
- Complaint handling
- Administrative support
- Creative problem solving
- Microsoft Office
- Excel proficiency
- Good computer knowledge
- Strong customer service orientation
- Care management
- Activities of Daily Living
- Good listening skill
Interests
HOBBIES: , learning new things and handling tasks
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate of Higher Education - customer service
NCFE level 2 certification in Principles Of Custom
2022.06 - 2022.11
SUPPORT WORKER
Voyage Care
2022.03 - Current
Higher National Diploma (HND) - Administration
Federal Polytechnic Nekede
2010.11 - 2016.09
CUSTOMER SERVICE OFFICER/TELLER
ECOBANK NIG
- 2019.01