Favour Akhagbokhai
Coventry,West Midlands
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Ambassador - Front Desk Support
Coventry University
11.2022 - 11.2023
- Continuously offering exceptional front desk support, serving as the primary point of contact for students and visitors
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Engaging with prospective students as a university's representative at recruitment events (monthly open days, occasional campus tours, and postgraduate students networking events).
- Operating as one of the lead officers on all matters relating to postgraduate students within the university group by actively managing the enhancement of the University's calling campaigns by dynamically reaching out to over 750 prospective students in the UK, Europe and West Africa
Tax Business Associate
Deloitte
07.2022 - 09.2022
- Maintained thorough data collection, analysis and documentation of tax records to ensure adherence to regulatory practices for transparency and audit readiness
- Collaborated with a team of 12 in executing and analysing tax compliance for 5 telecommunication and media firms, including preparation, filing, and maintaining tax records
- Participated in audit review meetings with stakeholders and provided insights for actionable improvements.
- Wrote reports detailing actions for internal use, client review, or official recordkeeping.
Customer Service Representative
Hassle Free Logistics
09.2020 - 06.2022
- Resolved logistics issues promptly, collaborating with 5 team members to implement effective solutions.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Liaised with suppliers and carriers to schedule timely deliveries and optimise transportation routes.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Education
BEng - Electrical and Electronics Engineering
Federal University of Technology
MSc - Electrical and Electronics Engineering
Coventry University
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Skills
- PROFESSIONAL SKILLS
- Project reporting and Data analysis Excellent ability to manipulate data including integration of graphs and data tables using PowerPoint, Publisher, Word & Excel
- Microsoft Office
- Sales enquiry handling
- Sales negotiating
- Sales administration
Certification
PRINCE2 Foundation 6th Edition May 2024 (Expected completion date)PRINCE2 Practitioner 6th Edition May 2024 (Expected completion date)
Affiliations
Member of the Project Management Institute (8386373) March 2023 Member of the Institute of Engineering and Technology (1101096790) March 2023 Member of the Chartered Management Institute (P04946824) January 2023
Interests
Sports Football, Kayaking, Monopoly and ChessOther Media team volunteer for RIC Team and NLP UK - Creating and editing high-quality video content, managing and posting engaging content on social media platforms. Strong analytical, management and problem-solving skillsTeam leadership and good interpretation skills
Languages
English
Fluent
Timeline
Student Ambassador - Front Desk Support
Coventry University
11.2022 - 11.2023
Tax Business Associate
Deloitte
07.2022 - 09.2022
Customer Service Representative
Hassle Free Logistics
09.2020 - 06.2022
BEng - Electrical and Electronics Engineering
Federal University of Technology
MSc - Electrical and Electronics Engineering
Coventry University
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Akure
PRINCE2 Foundation 6th Edition May 2024 (Expected completion date)PRINCE2 Practitioner 6th Edition May 2024 (Expected completion date)
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