Fauve Hadrill

Following a TUPE transfer and a successsul job interview, I started my role. Monitoring and carrying out appropriate interventions for clients depending on the needs identified via the digital triage and initial digital diagnostic systems. Where appropriate, I will conduct and/or review a business diagnostic with clients to to assess and evaluate client needs for early stage and pre-start business issues, along with supporting any additional barriers client may face.

I act as the first point of contact for all start up client enquiries received from digital platforms, mailbox or telephone. Where appropriate provide information, signpost and/or make referrals to the Eco System, specialist partner organisation and intermediaries.

Working on the Business Wales contract, my responsibilities were:

Processing enquires, providing information, signposting and referring to specialist partner organisations and intermediaries.

Working closely with advisers to maintain client relationships, reviewing clients’ progress and ascertaining if any further support is required.

Representing Business Wales in promotional activities such as business seminars, exhibitions and networking events.

Accurately managing the administration of client data to ensuring all activity is recorded on IT systems and intervention outcomes are evidenced and documented.

Maintaining a solid understanding of private and public sector support and services available to SMEs in North Wales.

Kept records of all contact with clients using CRM system.

Applied regulatory expertise to develop compliant policies and processes.

Built customer loyalty by actioning feedback for enhanced service provisions.

• Inputting all client paperwork data from the Client Relationship Officers and Business Advisers in our business account system to make it compliant.
• Checking paperwork was compliant to fit in with the contracts KPIs.
• Helping the Events Coordinator book clients onto the online webinars
• Creating client files and business accounts
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Organised physical files and digitised records to support ease of access and GDPR compliance.

Working as part of the Medicine Management team, my responsibilities were assisting with administrative duties such as processing repeat prescription, dealing with queries from patients and community pharmacies via telephone, email and fax.

Liaise daily with GP’s, ANP’s, Pharmacists, Pharmacy Technicians and the wider admin staff in order to get queries completed and to ensure patient safety.

Using the database EMIS to book appointment, access patient records and process repeat prescriptions whilst maintaining full patient confidentiality.

Working as part of the NOAC team, where I would use EMIS to pinpoint all patients on anticoagulant medication and book blood tests.

Monitor office and practice medical inventory, promptly recording low-stock items to prevent disruptions.

Establish workflow processes and implement modifications to improve administrative operation.

• Organised breaks based on fluctuations in volume of business to avoid having staff shortages during peak hours.
• Supervised service of all food and beverages within hotel in absence of food and beverage manager. Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
• Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
• Support hotel management with marketing activities

A marketing agency that specialised in working with the legal sector, my responsibilities were as follows:

creating databases for all our clients and potential new clients

Help rebrand two websites and come up with a new marketing strategy

Managing social media pages and creating new informative content weekly.

Planning marketing events and creating engaging marketing campaigns

Communicating with the target audience and build customer relationships.

Arranging the effective distribution of marketing materials