Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Timeline

FAUSTINA ASANTEWA SEKYERE

Summary

Well organised, skilled oriented, motivated and innovative person who can work well in a team and manage multiple responsibilities at the same time. Twenty years’ experience in HR/Administration, and sixteen years in customer services. An extensive expertise leading a team to reach a goal; and provide a high-quality outcome. Also, possess excellent communication skills, and always treat people with respect and according to individual needs. As a resolute and multi-skilled oriented person, Understand the importance of Human Resources, Administrative skills, and Customer Services in an organisation, and therefore aim to make any office worked in as efficient and effective as possible. Excellent leadership skills, experience and outstanding analytical knowledge in data processing and report writing. Very good in information technology. Innovative person who can use skills and experience to perform an outstanding job using Microsoft office and using different innovative tools. Engaging newly graduate student aiming to pursue position in retail industry. Inclined to perform innovative selling strategies and meet target goals. Geared up to provide excellent customer service and increase loyalty. Assertive individual with strong initiative to learn dynamics of customer service. Receptive to new ideas and adaptable to change. Flourishes in team setting to deliver goals. Hard-working [ customer service and administration with strong organisational skills. Achieves company goals through exceptional planning and prioritization. Reputation for hard work, punctuality, and willingness to learn new things. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

26
26
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Customer Experience Partner

John Lewis & Partners
City of Westminster
01.2007 - Current
  • John Lewis & Partner
  • Main duties performed:
  • Responding to customer complaints and enquiring through Conex system
  • Face to face interactions with customers by making sure that customer needs are met in an excellent and professional manner
  • Serving customers using EPOS system at till point
  • Training new staff at till point on how to use EPOS, , and CSS system in effective and efficient manner
  • Serving customers using company website when customer return items that was purchased in the website
  • Ordering items for customers using CSS, Patch Transaction, Device at the company website by making sure that customer delivery and click and collect are done in a professional way
  • Using insight and partner device to check stock availability for customer as soon as possible
  • Successfully delivered tasks within tight deadlines
  • Developed plans and strategies to promote continuous improvement.

Residential Advisory Board Member

Barking and Dagenham Council
London, Essex
02.2022 - 01.2023
  • Planning and development for Barking and Dagenham housing project
  • Completed duties to deliver on targets with accuracy and efficiency
  • Developed plans and strategies to promote continuous improvement.

Resident Community Panel, Barking and Dagenham
Dagenham
08.2021 - 01.2022
  • Voluntary work to support local resident business for NCIL Government Funding
  • Main duties
  • Read through all applications submitted by small businesses who have applied for government funding
  • Score each applicant with rightful marks
  • Interview all applicant in Dragon Den by Community Panel Members
  • Panel members vote and select the best applicant with excellent business ideas who need to be funded by the Government
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
  • Completed duties to deliver on targets with accuracy and efficiency
  • Applied positive customer service approach to increase satisfaction levels.

Endoscopy Assistant

Lister Hospital
City of London, LND
02.2007 - 08.2007
  • Successfully delivered tasks within tight deadlines
  • Offered friendly, efficient customer service and handled challenging situations with ease
  • Designed digital and print materials to engage audiences
  • Generated Key Performance Indicator reporting to drive better performance
  • Performed: General Administrative Duties
  • Increased customer satisfaction by resolving issues
  • Designed digital and print materials to engage audiences
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Improved efficiency and productivity by acquiring new skills
  • Conducted research and gathered information from multiple sources to present clear results.

Filing Clerk

Whipps Cross Hospital
East London
01.2005 - 01.2006
  • General filing of patient records
  • Formulated and submitted weekly reports to manager
  • Photocopied files, scanned records and filed documents by alphabetical order
  • Gathered and registered information on database.

Recruitment/ Human Resources Team Leader

Gold Mining Company
London
02.1998 - 08.2004
  • City of Westminster
  • Recruitment and HR Personnel, Main duties performed: Reporting to Administrative Process and Mining Mangers
  • Typing of reports, memos and preparing of end of year budget
  • Making photo copying
  • Putting up new employee starter pack
  • Filed electronic and hard copy documents
  • Set out relevant contractual information
  • Arranged pre employed medical examination
  • Writing up professional job advert
  • Processed payroll information in accurate and timely manner
  • Updated and monitored staff bulletin board and newsletter
  • Ensure the department complies with all recruitment policies, laws, and regulations
  • Typing of reports, memos and preparing of end of year budget
  • Making photo copying
  • Putting up new employee starter pack
  • Filed electronic and hard copy documents
  • Set out relevant contractual information
  • Arranged pre employed medical examination
  • Writing up professional job advert
  • Processed payroll information in accurate and timely manner
  • Updated and monitored staff bulletin board and newsletter
  • Ensure that the department complies with all recruitment policies, laws, and regulations
  • Arranging for Interviews

Education

BACHLORS -

SECOND CLASS UPPER

Bachelor of Arts - Business Studies

University of Suffolk
07.2019 - 05.2023
I studied business studies degree currently waiting for my results. I studied many subjects and key are of subject are as follows: Human Resources, Business Communication, International Business, Business Lew, Digital Business, Digital Marketing, Strategic Management, Professional Development Managements, Information Technology, Entrepreneurship etc

High School Diploma - Business

London Profession Management
02.2015 - 05.2016

Arts and Business

Skills

Retail sales abilitiesundefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • International Association of Administrative Professionals
  • Resolved product issue through consumer testing.
  • Always submit monthly report before the deadline
  • Collaborated with team of six to organised end of year company party
  • Supervised team of [fifty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Company's budget by completing Annual Budget preparation with accuracy and efficiency.
  • Documented and resolved disciplinary issues with employers which led to an excellent outcome.
  • Excellent organisational skills and performance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Residential Advisory Board Member - Barking and Dagenham Council
02.2022 - 01.2023
- Resident Community Panel, Barking and Dagenham
08.2021 - 01.2022
University of Suffolk - Bachelor of Arts, Business Studies
07.2019 - 05.2023
London Profession Management - High School Diploma, Business
02.2015 - 05.2016
Endoscopy Assistant - Lister Hospital
02.2007 - 08.2007
Customer Experience Partner - John Lewis & Partners
01.2007 - Current
Filing Clerk - Whipps Cross Hospital
01.2005 - 01.2006
Recruitment/ Human Resources Team Leader - Gold Mining Company
02.1998 - 08.2004
- BACHLORS,
FAUSTINA ASANTEWA SEKYERE