Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
FAUSTINA ASANTEWA SEKYERE

FAUSTINA ASANTEWA SEKYERE

Dagenham,BDG

Summary

A well-organised, skilled-oriented, motivated and innovative person who can work well in a team and manage multiple responsibilities simultaneously. Twenty years’ experience in HR/Administration and sixteen years in customer services. Extensive expertise in leading a team to reach a goal; and provide a high-quality outcome. Also, possess excellent communication skills and always treat people respectfully and according to individual needs. As a resolute and multi-skilled oriented person, Understand the importance of Human Resources, Administrative skills, and Customer Services in an enterprise, and therefore aim to make any office work as efficient and effective as possible. Engaging newly graduated students seeking to pursue positions in the retail industry. Inclined to perform innovative selling strategies and meet target goals. Geared up to provide excellent customer service and increase loyalty.
An assertive individual with strong initiative to learn the dynamics of customer service. Receptive to new ideas and adaptable to change. Flourishes in a team setting to deliver goals. Hard-working [ customer service and administration with strong organisational skills. Achieves company goals through exceptional planning and prioritization. Reputation for hard work, punctuality, and willingness to learn new things. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals. A hard-working and passionate job seeker with solid organisational skills eager to secure an entry-level [Job Title] position. Ready to help the team achieve company goals. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Experience Partner

John Lewis & Partners
01.2007 - Current
  • John Lewis & Partner
  • Main duties performed:
  • Responding to customer complaints and enquiring through the Conex system
  • Face-to-face interactions with customers by making sure that customer needs are met in an excellent and professional manner
  • Serving customers using EPOS system at till point
  • Training new staff at till point on how to use EPOS, and CSS system in an effective and efficient manner
  • Serving customers using the company website when customers return items that were purchased on the website
  • Ordering items for customers using CSS, Patch Transaction, and device at the company website by making sure that customer delivery and click and collect are done in a professional way
  • Using insight and partner device to check stock availability for customer as soon as possible
  • Successfully delivered tasks within tight deadlines
  • Developed plans and strategies to promote continuous improvement.

Residential Advisory Board Member

Barking and Dagenham Council
02.2022 - 01.2023
  • Planning and development for Barking and Dagenham housing project
  • Completed duties to deliver on targets with accuracy and efficiency
  • Developed plans and strategies to promote continuous improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.

Resident Community Panel, Barking and Dagenham
08.2021 - 01.2022
  • Voluntary work to support local resident businesses for NCIL Government Funding
  • Main duties
  • Read through all applications submitted by small businesses that have applied for government funding
  • Score each applicant with rightful marks
  • Interview all applicants in Dragon Den by Community Panel Members
  • Panel members vote and select applicants with excellent business ideas who need to be funded by government
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
  • Completed duties to deliver on targets with accuracy and efficiency
  • Applied positive customer service approach to increase satisfaction levels.

Endoscopy Assistant

Lister Hospital
02.2007 - 08.2007
  • Successfully delivered tasks within tight deadlines
  • Offered friendly, efficient customer service and handled challenging situations with ease
  • Designed digital and print materials to engage audiences
  • Generated Key Performance Indicator reporting to drive better performance
  • Performed: General Administrative Duties
  • Increased customer satisfaction by resolving issues
  • Designed digital and print materials to engage audiences
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Improved efficiency and productivity by acquiring new skills
  • Conducted research and gathered information from multiple sources to present clear results.
  • Demonstrated leadership skills in managing projects from concept to completion

Filing Clerk

Whipps Cross Hospital
01.2005 - 01.2006
  • General filing of patient records
  • Formulated and submitted weekly reports to manager
  • Photocopied files, scanned records and filed documents by alphabetical order
  • Gathered and registered information on database.

Recruitment/ Human Resources Team Leader

Gold Mining Company
02.1998 - 08.2004
  • City of Westminster
  • Recruitment and HR Personnel, Main duties performed: Reporting to Administrative Process and Mining Mangers
  • Typing of reports, memos and preparing of end of year budget
  • Making photo copying
  • Putting up new employee starter pack
  • Filed electronic and hard copy documents
  • Set out relevant contractual information
  • Arranged pre employed medical examination
  • Writing up professional job advert
  • Processed payroll information in accurate and timely manner
  • Updated and monitored staff bulletin board and newsletter
  • Ensure the department complies with all recruitment policies, laws, and regulations
  • Typing of reports, memos and preparing of end of year budget
  • Making photo copying
  • Putting up new employee starter pack
  • Filed electronic and hard copy documents
  • Set out relevant contractual information
  • Arranged pre employed medical examination
  • Writing up professional job advert
  • Processed payroll information in accurate and timely manner
  • Updated and monitored staff bulletin board and newsletter
  • Ensure that the department complies with all recruitment policies, laws, and regulations
  • Arranging for Interviews

Education

Bachelor of Arts - Business Studies

University of Suffolk
07.2023

I studied business studies degree currently waiting for my results. Subjects are as follows: Human Resources, Business Communication, International Business, Business Lew, Digital Business, Digital Marketing, Strategic Management, Professional Development Managements, Information Technology, Entrepreneurship and Research Methods etc


High School Diploma - Business

London Profession Management
07.2016
Arts and Business

High School Diploma -

Boa Amponsem Secondary, GHANA
06.1994

Business Analyst - Project Management - Payroll Elected Student Representative

Skills

  • Retail sales abilities
  • IT Technical and Excellent Innovative skills
  • MS Office Skills
  • Exceptional customer service
  • Swift problem solver
  • Inter-personal; Relation
  • Stock management
  • Team Player
  • Multi-Task
  • General Administrative Skills
  • Partner Collaboration

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Residential Advisory Board Member - Barking and Dagenham Council
02.2022 - 01.2023
- Resident Community Panel, Barking and Dagenham
08.2021 - 01.2022
Endoscopy Assistant - Lister Hospital
02.2007 - 08.2007
Customer Experience Partner - John Lewis & Partners
01.2007 - Current
Filing Clerk - Whipps Cross Hospital
01.2005 - 01.2006
Recruitment/ Human Resources Team Leader - Gold Mining Company
02.1998 - 08.2004
University of Suffolk - Bachelor of Arts, Business Studies
London Profession Management - High School Diploma, Business
Boa Amponsem Secondary - High School Diploma,
FAUSTINA ASANTEWA SEKYERE