Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic
FAUSTINA ASANTEWA SEKYERE

FAUSTINA ASANTEWA SEKYERE

Dagenham,Essex

Summary

I am a well-organised, skilled, driven, energetic, and capable individual who works well in a team and can manage numerous obligations at once. I have previous experience in human resources for twenty years and in customer service for fifteen. Also,I have vast experience leading a team to achieve a goal and deliver a high-quality result. Additionally, I have an outstanding communication skills and always treat individuals with dignity and in accordance with their particular needs. As a determined and multi-skilled individual, I recognise the value of Human Resources, Administrative abilities, and Customer Service in a business, and I strive to make each office I work in as efficient and successful as possible.

Engaging newly graduate student aiming to pursue position in retail industry. Inclined to perform innovative selling strategies and meet target goals. Geared up to provide excellent customer service and increase loyalty. Assertive individual with strong initiative to learn dynamics of customer service. Receptive to new ideas and adaptable to change. Flourishes in team setting to deliver goals.

Overview

25
25
years of professional experience
6
6
years of post-secondary education

Work history

Customer Experience Partner

John Lewis & Partners
Oxford Sreet, City of Westminster
01.2007 - Current
  • John Lewis & Partner
  • Main duties performed:
  • Responding to customer complaints and enquiring through Conex system
  • Face to face interactions with customers by making sure that customer needs are met in an excellent and professionally manner
  • Serving customers using EPOS system at the till point
  • Training new staff at the till point on how to use EPOS, Occu, and CSS system in effective and efficient manner
  • Serving customers using online Occu system when customer return items that was purchased in our website
  • Ordering items for customers using, CSS, Patch Transaction, Device at Johnlewis.com by making sure that customer delivery and click and collect are done in a professional way
  • Returning items and refunding customers money back by using Occu System
  • Using our insight and partner device to check stock availability for customer as soon as possible
  • Developed and maintained courteous and effective working relationships.

Redential Avisory Board Member - Voluntary

Barking and Dagenham Council
London, Essex
02.2022 - 01.2023
  • Duties - Planning and developmet for Barking and Dagenham housing project
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Resident Community Panel - Voluntary

Barking and Dagenham
08.2021 - 01.2022
  • Voluntary work to support local resident business for NCIL Government Funding
  • Main duties
  • Read through all application submitted by small business who have applied for government funding
  • Score each applicant with the rightful marks
  • Interview all applicant in the Dragon Den by Community Panel Members
  • Panel member votes and select the best applicant business idea who need to be funded by Government.
  • Excellent communication skills, both verbal and written.

Endoscopy Assistant

Lister Hospital
02.2007 - 08.2007
  • Performed: General Administrative Duties
  • Skilled at working independently and collaboratively in a team environment.

Filing Clerk

Whipps Cross Hospital
01.2005 - 01.2006
  • Duties performed: General filing of patient records
  • Gathered and registered information on database.

Recruitment/ HR Team Leader

Gold Mining Company
London, City of Westminster
02.1998 - 08.2004
  • Recruitment and HR Personnel, Main duties performed: Reporting to the following Managers, Administrative Process and Mining:
  • Typing of reports, memos and preparing of end of year budget
  • Making photo copying
  • Putting up new employee starter pack
  • Filed electronic and hard copy documents
  • Set out relevant contractual information
  • Arranged pre employed medical examination
  • Writing up professional job advert
  • Processed payroll information in accurate and timely manner
  • Updated and monitored staff bulletin board and newsletter
  • Ensure the department complies with all recruitment policies, laws, and regulations
  • Arranging for Interviews, Main duties performed: Reporting to the following Managers, Administrative Process and Mining:
  • Typing of reports, memos and preparing of end of year budget
  • Making photo copying
  • Putting up new employee starter pack
  • Filed electronic and hard copy documents
  • Set out relevant contractual information
  • Arranged pre employed medical examination
  • Writing up professional job advert
  • Processed payroll information in accurate and timely manner
  • Updated and monitored staff bulletin board and newsletter
  • Ensure the department complies with all recruitment policies, laws, and regulations
  • Arranging for Interviews
  • Evaluated company performance reports to identify personnel inefficiencies.
  • Negotiated terms of employment for staff and contractor agreements.
  • Wrote employee references for staff leaving company positions.

Education

Bachelor of Business Studies with Foundation - Business Studies

University of Suffolk
United Kingdom
07.2019 -

Level 2 Business Adminsration - Business

London Profession Management
London
02.2015 - 07.2016

GCSEs - Arts and Business

Boa Amponsem Secondary
09.1989 - 06.1994

Skills

  • [Industry] sales abilities
  • Exceptional customer service
  • Swift problem solver
  • POS [System] knowledge
  • Stock management
  • Team Player
  • Multi Task
  • General Administrative Skills

Interests

Hobbies and Interests , I like reading, exercising, and watching movies.



Reference 


Opon Request

Languages

English
Fluent

Timeline

Redential Avisory Board Member - Voluntary

Barking and Dagenham Council
02.2022 - 01.2023

Resident Community Panel - Voluntary

Barking and Dagenham
08.2021 - 01.2022

Bachelor of Business Studies with Foundation - Business Studies

University of Suffolk
07.2019 -

Level 2 Business Adminsration - Business

London Profession Management
02.2015 - 07.2016

Endoscopy Assistant

Lister Hospital
02.2007 - 08.2007

Customer Experience Partner

John Lewis & Partners
01.2007 - Current

Filing Clerk

Whipps Cross Hospital
01.2005 - 01.2006

Recruitment/ HR Team Leader

Gold Mining Company
02.1998 - 08.2004

GCSEs - Arts and Business

Boa Amponsem Secondary
09.1989 - 06.1994
FAUSTINA ASANTEWA SEKYERE