Fatoumata Bah
Prestwich, Manchester
Summary
Enthusiastic, customer-focused, and hardworking individual with hands-on experience in retail shop assistance and customer service. Possesses exceptional interpersonal, organisational, and numerical skills, developed through hands-on charity retail work and telephone support roles. Highly reliable, punctual, and flexible, with a strong commitment to delivering excellent customer satisfaction and maintaining high store standards. Eager to contribute to daily store operations, shelf replenishment, and team success as a Customer Assistant at Tesco. Combines customer-facing volunteer retail and telephone support experience with strong interpersonal, organisational and numerical skills. Delivers friendly service, clear communication and careful attention to detail to support daily operations, maintain high standards and improve customer satisfaction.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Call Centre Agent (Volunteer)
Age UK / Silver Line
01.2024 - Current
- Handle incoming calls with high empathy, active listening, and clear communication.
- Engage respectfully with diverse individuals, offering companionship and practical guidance.
- Demonstrate strong problem-solving skills and maintain accurate activity notes.
- Full Work Availability
- Fully flexible across weekdays, weekends, early mornings, and late evening shifts. Ready for immediate start.
Volunteer Shop Assistant
Aid Box Community
Bristol
05.2026 - 08.2026
- Provide warm, friendly, and helpful assistance to customers on the shop floor.
- Manage stock replenishment, neatly organizing product displays and ensuring high shop standards.
- Assist in sorting incoming donations, categorizing goods, and maintaining an organized store environment.
- Process customer interactions efficiently while providing high levels of care and attention.
Education
GCSEs - GCSE ENGLISH LANGUAGE
Bury College
Bury 2026 - Current
English Functional Skills Level 2 -
Manchester Adult Learning Centre
Manchester09.2026
AAT Level 3 Diploma in Accounting - Financial Accounting, Management Accounting Techniques, Tax Processes, and Business Awareness
Bury College
Greater Manchester09.2026
AAT Level 2 Certificate in Accounting -
City of Bristol College
Bristol07.2026
ESOL Level 1 & Functional Skills Level 1 -
South Gloucestershire and Stroud College
Bristol07.2026
Bachelor's Degree in Accounting Sciences (UK ENIC Level 6) -
University of Guinea
Guinea07.2021
Mathematics (GCSEs Equivalent - UK ENIC Level 2) - Mathematics
Secondary Education Certificate
Guinea07.2018
Skills
- Customer Service
- Communication
- Active Listening
- Inquiry Resolution
- Shop Floor Management
- Stock Management
- Replenishing Shelves
- Product Display
- Stock Rotation
- Numerical Skills
- Cash Handling
- Mathematical Accuracy
- Attention to Detail
- Teamwork
- Flexibility
- Customer service
- Active listening
- Written communication
- Microsoft Excel
- Data entry
Certification
- UK ENIC Statement of Equivalence (Level 6), UK ENIC
- AAT Level 2 Certificate in Accounting, City of Bristol College, 2026-07-31
- UK Driving Licence (Class B)
- Right to Work in the UK Verified
Languages
French
English
Custom Section
True
Hobbies and interests
- Football
- Travel
- Sport
Football,Travel
I love watching Football as much as travelling.
Timeline
Volunteer Shop Assistant
Aid Box Community
05.2026 - 08.2026
Call Centre Agent (Volunteer)
Age UK / Silver Line
01.2024 - Current
GCSEs - GCSE ENGLISH LANGUAGE
Bury College
2026 - Current
English Functional Skills Level 2 -
Manchester Adult Learning Centre
AAT Level 3 Diploma in Accounting - Financial Accounting, Management Accounting Techniques, Tax Processes, and Business Awareness
Bury College
AAT Level 2 Certificate in Accounting -
City of Bristol College
ESOL Level 1 & Functional Skills Level 1 -
South Gloucestershire and Stroud College
Bachelor's Degree in Accounting Sciences (UK ENIC Level 6) -
University of Guinea
Mathematics (GCSEs Equivalent - UK ENIC Level 2) - Mathematics
Secondary Education Certificate