Fatou Krubally
Birmingham,West Midlance
Summary
Diligent customer service advisor, accustomed to managing incoming phone calls in high-pressure situations. Utilises precise attention to detail and superior problem-solving ability to address critical issues. Calm and collected under pressure with proven history of concise and clear communication.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advisor
Legal Aid Agency
Birmingham
02.2015 - Current
- Established positive relationships with clients by going extra mile to build rapport.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in staff meetings to discuss new developments.
- Registered and updated accurate customer information on database.
Caseworker
Office of Public Guardian
Birmingham
01.2010 - 01.2015
- Sought to consistently improve support provided by identifying and discussing new ideas.
- Signposted services to improve service user independence and growth.
- Kept daily report book up to date and accurate, including records financial transactions.
- Optimised outcomes by providing person-centred care tailored to user needs and lifestyle.
Administrative assistant
Brook Street Agency
Birmingham
05.2006 - 05.2010
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Opened and routed business parcels and letters.
- Kept and maintained accurate filing system for preservation of office information.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
Education
Bachelor of Arts - Financial services
The university of Derby
Birmingham 01.2008 - 01.2009
Higher National Diploma - International Business
City College
Birmingham 09.2005 - 08.2007
A-Levels - Business
St Georges sixth form
Birmingham 09.2003 - 07.2005
Skills
- Customer relations
- Customer care
- Solution-focused techniques
- Communication skills
- Customer-focused
- Team building
- Leadership
- Problem-solving
- Public relations
Timeline
Customer Service Advisor
Legal Aid Agency
02.2015 - Current
Caseworker
Office of Public Guardian
01.2010 - 01.2015
Bachelor of Arts - Financial services
The university of Derby
01.2008 - 01.2009
Administrative assistant
Brook Street Agency
05.2006 - 05.2010
Higher National Diploma - International Business
City College
09.2005 - 08.2007
A-Levels - Business
St Georges sixth form
09.2003 - 07.2005
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