Fatmata Kallon
London,City of London
Summary
Dedicated professional with extensive experience in customer service and support. Proven ability to collaborate effectively within teams to achieve and exceed targets. Strong independent work ethic with minimal supervision required. Seeking a customer-facing role in an organisation that prioritises employee development and training.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Catering assistant
Innovation Group
Skinners Academy London N18 1NB, United Kingdon
02.2023 - Current
- Set up dining areas for special events to create inviting atmospheres.
- Maintained kitchen cleanliness to comply with health and safety regulations.
- Prepared high-quality meals to ensure customer satisfaction.
- Handled cash transactions accurately while maintaining integrity.
- Readied ingredients and food preparation areas to facilitate efficient workflows.
- Followed operating practices and maintenance protocols to minimise downtime.
- Received deliveries, rotated stock, and organised new items appropriately.
- Assisted in training new staff, promoting a collaborative work environment.
Catering assistant
Aspens Catering Services
Aylward Academy N18 1NB
09.2021 - 02.2023
- Executed final assemblies of dishes for customer service, ensuring prompt delivery.
- Handled cash transactions responsibly while maintaining accurate change.
- Maintained high hygiene standards through regular cleaning of kitchen utensils and preparation areas.
- Collaborated with team members to facilitate smooth catering operations during events.
- Assisted chefs with food preparation and presentation, adhering to quality standards.
- Trained new staff members, promoting a supportive work environment.
- Supported head chef in meal planning to accommodate diverse dietary needs.
- Worked efficiently under pressure during peak lunch hours to serve meals promptly.
Cleaning supervisor
Emcor UK
SE1 6LH, City of London
04.2017 - 08.2020
- Introduced efficient stain removal methods, enhancing client satisfaction.
- Supervised team members to elevate productivity and service quality.
- Provided training for new staff to ensure consistent service delivery.
- Monitored inventory levels to prevent shortages and overstocking.
- Coordinated deep cleaning projects for timely completion and satisfactory results.
- Ensured adherence to COSHH guidelines for safe chemical usage.
- Promoted health and safety policies, resulting in reduced workplace accidents.
- Followed environmental regulations in waste disposal to maintain safety standards.
Housekeeper
Scape
Hackney, London
07.2015 - 02.2026
- Undertook the cleaning of various areas of the premises, including rooms, cinema area, gym and reception.
- Carried out extensive cleaning duties, including dusting, wiping, and vacuuming.
- Assured that all required items and amenities are restocked and replenished.
- Made certain that bathrooms and toilets are cleaned and tidied, waste bins are emptied, and recycled bins are sorted accordingly.
- Undertook the changing and making up of beds as required to the highest possible standards
- Worked within a team to assure the smooth operation of the housekeeping staff and responsibilities.
04.2015 - 07.2015
- Actively seeking further development opportunities and employment.
07.2014 - 04.2015
- Maternity – Full time Parent.
Care Assistant
Discovery Home
Tower Hamlets, London
01.2014 - 07.2014
- Worked with and supported young people with mental health and disability issues.
- Provided support during meal times, and ensured that medications are distributed appropriately and taken by service users.
- Undertook support tasks on a daily basis, including picking up service users from school and escorted on outings and visits.
- Assisted with everyday needs; including hygiene, money handling, and shopping.
- Worked hard within a team to ensure the safety and participation of all service users on a daily basis, and reassured that their care was highly prioritised.
Cleaner
Morningside Primary School
Hackney, London
05.2013 - 12.2013
- Undertook cleaning responsibilities within a classroom setting.
- Carried out various cleaning duties, including; sweeping, dusting, wiping down tables; cleaned bathrooms; and emptied rubbish and recycling bins.
- Assured that all appropriate items are separated and recycles accordingly.
- Worked within an effective team to ensure that a high quality service is provided at all time, on a daily basis.
03.2013 - 05.2013
- Actively seeking further development opportunities and employment.
Cleaner
Servest Group Ltd
Haringey, London
12.2010 - 03.2013
- Undertook various duties, including; sweeping, mopping, dusting, emptying of rubbish bins, and recycling.
- Worked with others in a team environment to provide a high quality service to customers on a daily basis, through the provision of a clean store and customer care whilst shopping around the store.
Education
Bachelor of Science - Business and Hospitality Management
Anglia Ruskin University London
London 09.2021 -
Skills
- Good communication and engagement (both verbal and written)
- Excellent time management and organisation
- Able to work well under pressure in a fast paced environment
- Personable and flexible team player who is able to motivate others
- Possesses a friendly and welcoming disposition, and an ethical working manner
- Possesses a key awareness and understanding of health and safety at work regulations
- Good IT skills (Microsoft Office – Word, Excel, and Outlook)
Certification
- Sep 2013 – July 2014 Hackney Community College – Shoreditch, London BTEC Entry Level Diploma in Health and Social Care
- Sep 2013 – July 2014 Hackney Community College – Shoreditch, London,Entry 3 level 2 in Mathematics
- Sep 2013 – July 2014 Hackney Community College – Shoreditch, London Entry-level 3 certificate in ESOL (reading, writing, speaking and listening)
- Oct 2013 – Oct 2013 Regis (Discovery Home) – Tower Hamlets, London Mental Health Awareness Health and Safety Fire Safety Food Hygiene and Safety Moving and Handling First Aid
HOBBIES AND INTERESTS
In my spare time, I enjoy hairdressing for family and friends, as it enables me to take advantage of this skill which I have obtained and honed over the years. It also allows me to utilise of my creative abilities, and try new styles and constantly learn new things. I take pleasure in watching movies to relax in my leisure time, and my favourite genre is drama, in terms of the plot twists involved. One of my keen interests is sports; specifically, Football, as I am intrigued by the game and the whole aspect of this.
Timeline
Catering assistant
Innovation Group
02.2023 - Current
Catering assistant
Aspens Catering Services
09.2021 - 02.2023
Bachelor of Science - Business and Hospitality Management
Anglia Ruskin University London
09.2021 -
Cleaning supervisor
Emcor UK
04.2017 - 08.2020
Housekeeper
Scape
07.2015 - 02.2026
04.2015 - 07.2015
07.2014 - 04.2015
Care Assistant
Discovery Home
01.2014 - 07.2014
Cleaner
Morningside Primary School
05.2013 - 12.2013
03.2013 - 05.2013
Cleaner
Servest Group Ltd
12.2010 - 03.2013