Fatmata Johnson
Croydon,surrey
Summary
In summary I am knowledgeable support worker professional offering practical communicative and administration skills. Reliable and collaborative team member, looking for opportunity to develop management skills further. Furthermore, as a detail-orientated carer I adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Trustworthy Support Worker knowledgeable about diverse job proficiencies and necessary coping skills for social situations. In conclusion I being a Compassionate Care Home Worker within 1_2 years of experience. Adept at creating patient care plans, improving care home operations and maintaining clean environments for residents. Continually developing strong resident, family and friend relationships. Supports people with daily routines, mobility needs and basic care tasks while protecting dignity and independence. Responds quickly to changing needs, follows care plans closely and contributes to a positive environment for residents, families and colleagues.
Overview
7
7
years of professional experience
Work History
Health Care Assistant
Croydon University Hospital
02.2026 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Engaged in respectful communication, respecting the dignity of those in care.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Utilised patient handling equipment safely and effectively, reducing the risk of injury to patients and staff.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Conducted regular checks on patients to monitor their condition and report any changes to registered nurses or doctors.
- Coordinated with family members, providing updates and involving them in care decisions.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
School Cleaner
CDJ Resources
Fullam
09.2021 - Current
- Conducted high-quality deep cleaning within classrooms, including sanitising desks, stacking chairs and hoovering floors.
- Sorted and disposed of school waste into correct disposal units, following COSHH guidelines.
- Deep cleaned bathrooms, including toilets, sinks and floors, as well as replenishing stock.
- Carried out all cleaning work within hygiene regulations and completing to excellent standards.
- Carried out all cleaning requests required by teachers, including spillages, stains and other mess.
- Attended schools after-hours daily to sanitise and deep clean classrooms, toilets and other school spaces.
- Kept school grounds clean by storing school equipment after use, sweeping leaves, gardening and other tasks as required.
- Vacuumed, swept, mopped and polished floor within timeframe to create a pristine environment.
- Deep cleaned bathrooms within certain timeframe, utilising meticulous attention to detail for thorough results.
Cleaning Assistant
victoria casino
08.2024 - 07.2025
- Swept and mopped all hard floors, including restrooms.
- Followed sanitisation, health and hygiene regulations.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Emptied bins and disposed of any hazardous waste following health and safety regulations.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Demonstrated knowledge of health and safety regulations, applying best practices to protect all building occupants.
Support Worker
Medacs Healthcare
Croydon
01.2021 - 08.2021
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Tracked client behaviours, daily activities, new skills and notable incidents for documentation purposes.
- Kept accurate records of correspondence, complaints, computer malfunctions, storing safety on computer to help with future training and product developments.
- Promoted a safe, happy and relaxed environment, encouraging patients to feel safe and comfortable throughout consultations or counselling.
- Helper families and patients with various matters such as making meals, conducting housework and sorting paperwork.
- Closely observed and documented patient behaviour, promptly reporting slight changes in behaviour or health to medical staff.
- Assisted residents in personal hygiene requirements, in accordance with individual care plans.
- Held high regard for client while carrying out sensitive duties, such as showering and dressing.
- Listened and communicated with continued care and attention to build trusting relationships with service users.
- Supported development in social and emotional skills through compassionate, targeted care programmes.
- Remained calm under pressure to effectively and appropriately deal with emotional and behavioural difficulties.
- Supported and helped residents with basic hygiene tasks when required, such as showering, washing and bathing.
- Delivered a helpful and supportive approach when conducting all care activities.
- Worked with healthcare professionals and doctors to create medical and treatment plans.
Health Care Assistant
BUPA
Croydon
07.2019 - 12.2020
- Promoted and encouraged independence, while assisting patients with daily routines.
- Provided quality personal care, such as washing and dressing, while maintaining respect and sensitivity.
- Assisted with clinical duties such as taking blood and administering medicine.
- Monitored patient health, behavioural and physical changes, reporting concerns to healthcare assistant promptly.
- Kept patient records and medical information on care plan, in line with patient confidentiality laws.
- Assisted managers in reviewing and updating individualised care plans, making changes based on progress and improvements required.
- Assisted in the administration of various medications and taking samples from patients when required.
- Assisting patients in bathing, dressing and general mobility in accordance with individual care plans.
- Assisted with general cleaning, tidying of rooms and sanitising kitchen workspaces.
- Assisted in the rehabilitation of patients, including walking, talking and movement activities, completing as instructed in care plans.
Education
NVQ Level 2 - Health and Social Care
Croydon College
London, ENG01-2020
Skills
- Floor mopping and sweeping
- Cleaning solution development
- Floor hoovering
- Dusting
- Patient observation
- Compassionate care giver
- Manual handling certification
- Professionalism
- Medication support
- Vital signs monitoring
- Safeguarding procedures
- Hygiene maintenance
- Clear communication
- Patient interaction
- Risk awareness
- Elderly care proficiency
- Medical confidentiality
- Patient handling and positioning
- Personal care assistance
- Empathy and compassion
- Calm under pressure
- Basic life support
- Documentation
- Mobility support
- Infection prevention and control
- Activities of Daily Living (ADL) assistance
- End-Of-Life care sensitivity
- Health and safety protocols
Timeline
Health Care Assistant
Croydon University Hospital
02.2026 - Current
Cleaning Assistant
victoria casino
08.2024 - 07.2025
School Cleaner
CDJ Resources
09.2021 - Current
Support Worker
Medacs Healthcare
01.2021 - 08.2021
Health Care Assistant
BUPA
07.2019 - 12.2020
NVQ Level 2 - Health and Social Care
Croydon College