Fatmata Bangura
Dartford,Kent
Summary
Highly skilled professional with a strong proficiency in venepuncture and fluency in English, French, and Flemish. Demonstrates excellent time keeping, communication, literacy, numeracy, and customer service skills. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction in a dynamic work environment.
Overview
18
18
years of professional experience
Work history
Phlebotomist
University Lewisham Hospital – Lewisham and Greenwich NHS Trust
01.2018 - 01.2026
- Bleed inpatients and outpatients in a safe and gentle way, following all the standard procedures;
- Making sure that all of our practices and procedures are respecting the Health and Safety policies;
- Cleaning and maintenance in our workspace;
- Training and updating in mandatory courses;
- Stocks management in our phlebotomy outpatients service located in a community clinic site (Lee Health Centre & South Lewisham Health Centre);
- Support and training to my colleagues on Swiftqueue platform;
Customer Service Assistant
Sainsbury’s Retail Store
Crayford
01.2017 - 01.2018
- Customer Service Assistant;
- Handling Customer Complaints;
- Stock taking;
- Giving Information on Products and Prices;
- Ability to work under Pressure.
Customer Service Assistant
Matalan Store
Lewisham
01.2016 - 01.2017
- Customer Service Assistant;
- Handling Customer Complaints;
- Stock taking;
- Ability to work under Pressure;
- Check out Operator.
Customer Service Assistant
Footasylum Store
Bromley
01.2016 - 01.2016
- Customer Service Assistant;
- Handling Customer Complaints;
- Stock taking and Sales;
- Ability to work under Pressure;
- Giving Information on Products and Prices.
Customer Service Assistant
Prêt a Manger
London Bridge
01.2010 - 01.2016
- Customer Service Assistant;
- Serving and Advising Customers;
- Giving Information on Products and Prices;
- Handling Customer Complaints;
- Taking Phone Orders;
- Taking Payments;
- Stock Taking.
Customer Service Assistant
Scarpino Shoe Store
Antwerp
01.2008 - 01.2010
- Customer Service Assistant;
- Handling Customer Complaints;
- Ability to work under Pressure.
Education
BSC - Business and Marketing
University of Greenwich
London, EnglandNVQ Level 3 - Business Administration
Elevate Training Solutions
LondonE3 Functional Skills - English
NVQ Level 3 - Health and Social Care
Elevate Training Solutions
LondonBachelor of Science - Mental Health Nursing
University of Essex
Southend-on-SeaSkills
- Excellent Time Keeping;
- Excellent Communication Skills;
- Excellent Literacy and Numeracy;
- Excellent Customer Service;
- Fluent in English, French and Flemish
- Venepuncture proficiency
HOBBIES AND INTERESTS
Actively interested in Cookery;, I Enjoy Reading Books;, Actively Interested in Fashion Blogs;, Interested in travelling, been to Belgium, Sierra Leone and United States of America.
Timeline
Phlebotomist
University Lewisham Hospital – Lewisham and Greenwich NHS Trust
01.2018 - 01.2026
Customer Service Assistant
Sainsbury’s Retail Store
01.2017 - 01.2018
Customer Service Assistant
Matalan Store
01.2016 - 01.2017
Customer Service Assistant
Footasylum Store
01.2016 - 01.2016
Customer Service Assistant
Prêt a Manger
01.2010 - 01.2016
Customer Service Assistant
Scarpino Shoe Store
01.2008 - 01.2010
E3 Functional Skills - English
BSC - Business and Marketing
University of Greenwich
NVQ Level 3 - Business Administration
Elevate Training Solutions
NVQ Level 3 - Health and Social Care
Elevate Training Solutions
Bachelor of Science - Mental Health Nursing
University of Essex