Fatma Sunkar
Neasden,London
Summary
Highly skilled professional with expertise in customer service, complaint resolution, and administration. Demonstrates exceptional communication abilities, both verbal and written, alongside a solid telephone manner. Proficient in multitasking and computer literacy, ensuring efficient handling of customer support and complaint management. Committed to ethical decision making and cultural sensitivity. Self-motivated and flexible, aiming to enhance organisational efficiency through outstanding customer communications.
Overview
4
4
years of professional experience
Work History
Call centre agent
NHS bank staff
London
02.2009 - 06.2011
- Facilitated positive customer experiences with attentive service.
- Assisted in training new staff members, fostering a supportive work environment.
- Documented all phone interactions for record keeping and quality control purposes.
- Performed data entry tasks to keep records up-to-date and organised.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Worked in a team of 5 ensuring smooth and effective customer satisfaction.
Receptionist
Private hire
09.2007 - 01.2009
- Handled appointment scheduling to ensure smooth daily operations.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered and helped resolve enquiries from clients and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Admitted guests into buildings to control site access.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained flawless records.
- Oversaw office supply orders and replenished stock for staff use.
- Received payments for machine hire and updated balances in computer.
Education
NVQ Level 2 - Business Administration(Advanced diploma)
Kenya technical teachers college
NairobiNVQ Level 1 - IT coarse ECDL
Exchange group LTD
UK09.2007
Skills
- Excellent communication
- Computer literate
- Outstanding telephone manner
- Administration
- Multitasking efficiency
- Customer Service
- Ethical decision making
- Customer communications
- Self-motivation
- Flexible / Fast Learner
Timeline
Call centre agent
NHS bank staff
02.2009 - 06.2011
Receptionist
Private hire
09.2007 - 01.2009
NVQ Level 2 - Business Administration(Advanced diploma)
Kenya technical teachers college
NVQ Level 1 - IT coarse ECDL
Exchange group LTD
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