Fatma Salah
London,UK
Summary
Dynamic professional with expertise in SEO, market research, and competitive analysis, driving client growth and customer satisfaction through innovative content creation and strategic networking. Proficient in MS Office and software tools for academic success, enhancing teamwork and collaboration to achieve business objectives. Skilled in problem-solving, dispute resolution, and closing sales, with a focus on delivering exceptional customer service. Career goal: to leverage analytical skills and basic coding knowledge to optimise business processes and expand market reach.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Client advisor
LIBERTY LONDON
London, United Kingdom
2019.07 - 2026.08
- Provided outstanding customer service in a fast-paced retail environment, consistently surpassing sales targets.
- Coordinated with colleagues to ensure effective store operations and a seamless customer journey during peak periods.
- Navigated challenging conversations calmly, retaining client trust during difficult circumstances.
- Built strong relationships with clients, leading to increased loyalty.
Marketing Consultant - Project Intern
Xplorealms Ltd.
London, UK
2021.09 - 2022.04
- Performed regression analysis to assess market trends and consumer behaviour, generating insights that guided strategic decisions for a digital advertising campaign.
- Employed quantitative research methods to assess campaign efficacy and optimise ad spend allocation across digital platforms.
- Devised and executed a cost-effective digital advertising campaign, resulting in a 15% rise in user engagement.
- Collaborated closely with design teams on branding guidelines compliance.
Consulting Intern
THE KEITH & EVEN GROUP (UK)
London, United Kingdom
2021.04 - 2021.05
- Executed comprehensive competitor analysis to benchmark digital marketing strategies, recognising gaps and opportunities to enhance client positioning.
- Engaged directly with clients to ascertain objectives, tailoring data-driven strategies to fulfil KPIs and achieve long-term growth targets.
- Identified critical differentiators in competitor offerings and positioning, empowering clients to refine their messaging and value propositions.
- Maintained confidentiality standards whilst handling sensitive client information.
Education
BA - Business Management
University of Greenwich
London, UK 2019.09 - 2023.06
Skills
SEO
Market research
Software tools for academic Success
MS Office
Competitive Analysis
Teamwork and Collaboration
Networking
Customer service
Problem-solving
Content Creation
Customer satisfaction drive
Dispute resolution expertise
Basic coding
Quote analysis
Client growth
Closing sales
LANGUAGES
English (Full Professional Proficiency)
Arabic (Native or Bilingual Proficiency)
INTERESTS
Event planning, Travelling, Reading, Creative Writing
Timeline
Marketing Consultant - Project Intern
Xplorealms Ltd.
2021.09 - 2022.04
Consulting Intern
THE KEITH & EVEN GROUP (UK)
2021.04 - 2021.05
BA - Business Management
University of Greenwich
2019.09 - 2023.06
Client advisor
LIBERTY LONDON
2019.07 - 2026.08