Summary
Overview
Work History
Education
Skills
Football
Timeline
Generic

Fatma Jeylaani

Student
London

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly, enthusiastic and reliable professional takes pride in providing excellent customer service Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Waitress

Three Ounce
London, BEN
01.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Dessert Chef

Three Ounce
London, BEN
01.2022 - Current
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Managed in-store, pick-up orders and catering needs.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.

Voluntary Worker

Sufra
London, BEN
01.2020 - 01.2023
  • Managed cases of homeless clients receiving social or community service support.
  • Coordinated with different service providers to meet clients' individual needs.
  • Coordinated and managed volunteer activities for community service projects.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Real Estate Intern

Property Hub
London, BEN
07.2022 - 09.2022
  • Issued office-wide communications on behalf of brokers and team leaders.
  • Reported to agents and supervisors regarding statutory and contract requirements to inform time-sensitive decisions.
  • Created and organized digital copies of paper contracts and agreements, organizing and securing files according to company policy.
  • Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.

Education

A levels - Law

Ark Academy
London, ENG
09.2021 - Current

Skills

Hospitality service expertise

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Football

As the current football captain on my team and coach for younger ages, i get to partake in not only what i love but help others do the same. This opportunity has led me to become more confident and work extremely well in team working. I've been able to watch young individuals grow with my help ultimately and  help myself flourish . 

Timeline

Real Estate Intern

Property Hub
07.2022 - 09.2022

Waitress

Three Ounce
01.2022 - Current

Dessert Chef

Three Ounce
01.2022 - Current

A levels - Law

Ark Academy
09.2021 - Current

Voluntary Worker

Sufra
01.2020 - 01.2023
Fatma JeylaaniStudent