Fatma Hassan
London
Summary
Ten years experience in customer-facing roles within the catering and hospitality industry; six years of experience working for the NHS in mental health services. Skilled in client management and intervention planning, known for significantly improved patient and client outcomes at South London and Maudsley Hospital NHS foundation Trust.
Proficiency in interdisciplinary collaboration and active listening has created a supportive environment, leading to a significant increase in client engagement.
Collaborated with a team of five to develop a Lithium Blood clinic.
Achieved a 25% increase in clients returning to employment by empowering and coaching individuals, utilising motivational interviewing techniques.
Successful at networking events such Thames Reach to collaborate with organistions offering work and education opportunities for clients.
Overview
22
22
years of professional experience
Work History
Occupational Therapist Apprentice
South London and Maudsley Hospital NHS
05.2023 - 04.2024
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
- Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
Senior Peer Support Worker
Barnet, Enfield and Haringey Mental Health NHS
03.2022 - 05.2023
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
- Increased client engagement by actively listening and providing empathetic support during individual sessions.
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
- Encouraged client self-discovery through guided reflection exercises aimed at identifying strengths, values, and areas for growth.
- Contributed to program evaluations by gathering feedback from clients on their experiences with peer support services.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to clients' needs.
Peer Activity Coordinator
Barnet, Enfield and Haringey Mental Health NHS
10.2021 - 03.2022
- Developed customised activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
Peer Support Worker
Barnet, Enfield and Haringey Mental Health NHS
09.2018 - 10.2021
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Served as a liaison between clients and healthcare professionals, ensuring that client needs were effectively communicated and addressed.
- Boosted client participation in recreational activities by organizing outings that catered to diverse interests and abilities.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Childcare Provider
Own Business
02.2011 - 09.2018
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitised dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Fostered safe and nurturing environment, maintaining strict safety protocols and emergency procedures.
Coffee Shop Worker and Cook
Sol-e-Mio Coffee Shop
01.2003 - 02.2013
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
Food and Beverage Attendant
Safeway Superstores PLC
01.2002 - 01.2003
- Maintained clean and organised restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Education
Early Years Education
Learn Plus Us
London01.2014
Catering And Hospitality.
University Of West London
London01.2012
Skills
- Client management
- Applicant interviewing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Organisational Skills
- Active Listening
- Effective Communication
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Task Prioritisation
- Self Motivation
- Interpersonal Skills
- Diversity and Inclusion
- Training and Development
- Networking Events
Accomplishments
- Worked with a three-person team to conduct interviews aimed at recruiting additional members for the psychology Department at Barnet, Enfield and Haringey Mental Health Trust NHS.
- Completed Diversity and Inclusion Training and applied learning to empower the lives of clients by providing work opportunities.
- Empowered clients to return to employment after experiencing a mental health crisis.
Timeline
Occupational Therapist Apprentice
South London and Maudsley Hospital NHS
05.2023 - 04.2024
Senior Peer Support Worker
Barnet, Enfield and Haringey Mental Health NHS
03.2022 - 05.2023
Peer Activity Coordinator
Barnet, Enfield and Haringey Mental Health NHS
10.2021 - 03.2022
Peer Support Worker
Barnet, Enfield and Haringey Mental Health NHS
09.2018 - 10.2021
Childcare Provider
Own Business
02.2011 - 09.2018
Coffee Shop Worker and Cook
Sol-e-Mio Coffee Shop
01.2003 - 02.2013
Food and Beverage Attendant
Safeway Superstores PLC
01.2002 - 01.2003
Early Years Education
Learn Plus Us
Catering And Hospitality.
University Of West London
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