Microsoft Exce
FATINE CHANTIT
Finance Major – University Of Ottawa
Ottawa
Summary
Dedicated and detail-oriented student with part-time work experience and a strong foundation in core subjects. Possesses excellent observational, organizational, and communication skills, facilitating effective collaboration in team settings. Committed to continuous learning and skill development in finance, demonstrating a proactive approach to both independent tasks and group projects. Energetic and self-directed, consistently achieving superior performance in diverse environments.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Childcare Provider (Babysitting)
A Family
06.2024 - 07.2025
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Utilized positive reinforcement techniques to encourage good behavior.
- Developed age-appropriate activities and crafts to engage children.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Bilingual Inbound/Outbound Representative – Activation Improvement Team
MSI CORP
01.2024 - 05.2024
- Handle inbound calls from existing and potentially new customers for Bell Canada. You will answer and resolve questions, concerns, and changes to an account and or products.
- Outbound calls to remind customers of upcoming technician appointments (no telemarketing).
- Responsible to ensure a positive customer experience with first call resolution skills by presenting a professional attitude.
- Provide accurate information to all customers while resolving queries.
- Demonstrate active listening and sensitivity to all situations.
Engineering Consultant
ISAV-Ingénierie en Sécurité et Aménagement de la Ville
08.2020 - 03.2022
- Analyzing project requirements, site conditions, and client needs.
- Creating designs, blueprints, and plans for construction projects.
- Ensuring projects comply with building codes, regulations, and safety standards.
- Collaborating with clients, architects, contractors, and other stakeholders to understand and fulfill project objectives.
- Recommend appropriate building and construction materials.
- Ensure construction plans meet guidelines.
- Establish, monitor, maintain and update construction work schedules.
- Monitor air, water and soil quality and develop procedures to clean up contaminated sites.
- Prepare contract documents and review and evaluate tenders for construction projects.
- Supervise technicians, and review and approve designs, calculations and cost estimates, also coordinate with the structural engineer.
Barista
Café de La Loire
01.2020 - 07.2021
- Prepare and serve beverages including coffee, tea, hot chocolate and alcohol.
- Control and monitor the quality of drinks served.
- Prepare ingredients for beverage preparation.
- Ensure proper operation of coffee machines, including cleaning and maintenance.
- Manage stocks and inventories.
- Ensure that customers are satisfied.
- Build relationships with clients and answer their questions.
Renewable Energy Senior Manager
CALL CENTER GROUP
10.2019 - 03.2021
- As a planer:
- Call back the prospect to confirm the information taken by the agent.
- Confirm the technician’s visit for the installation of the product and mark the prospect’s interest in the product offered.
- Be sure that the prospect will not cancel his installation appointment to ensure loyalty of the installer.
- Be in constant contact with the prospect and the technician at the same time to ensure that he opens the door and that everything is done correctly.
- Finalize the procedure by putting the progress on a sheet so that everyone, including the installer, can see that the call center must be paid on it.
- Worked with a lot of customer relationship management technologies (CRM).
- As a manager:
- Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind.
- Lead team meetings and coach and motivate team members.
- Hire, onboard and train call center personnel.
- Analyze call center data and statistics and prepare reports for upper management.
Civil Engineer - Field engineer
ORTIS Maroc
08.2019 - 07.2020
- Confer with the members of the technical department and conduct research to determine project requirements.
- Develop construction variants (if having a problem specially).
Education
Bachelor of Commerce - Commerce Option Finance
University of Ottawa
Ottawa, Ontario06-2027
Master's Degree - Building and Public Work's Project Management
Ecole Hassania Des Travaux Publics
Casablanca07-2020
Engineering Degree in Civil Engineering - engineering option Civil engineering
École Marocaine Des Sciences De L’Ingénieur
Casablanca07-2019
Skills
Budget planning
Documentation management
Software navigation
Strong communication skills
Organizational growth
Active listening
Policy analysis
Macroeconomic theory
Forecasting skills
Construction management
Problem-solving
Cost estimates
Websites, Portfolios, Profiles
https://www.linkedin.com/in/fatine-c-4864b9312/
Software
PowerBI
Bloomberg terminal
Refinitiv Eikon
Sage
Xero
Hyperion
Interests
Financial Markets & Business Ethics
Public Policy & Global Affairs
Creative Content Creation (Podcasting & Digital Media)
Languages & Cross-Cultural Exchange
Human Rights & Child Protection Law
Timeline
Childcare Provider (Babysitting)
A Family
06.2024 - 07.2025
Bilingual Inbound/Outbound Representative – Activation Improvement Team
MSI CORP
01.2024 - 05.2024
Engineering Consultant
ISAV-Ingénierie en Sécurité et Aménagement de la Ville
08.2020 - 03.2022
Barista
Café de La Loire
01.2020 - 07.2021
Renewable Energy Senior Manager
CALL CENTER GROUP
10.2019 - 03.2021
Civil Engineer - Field engineer
ORTIS Maroc
08.2019 - 07.2020
Bachelor of Commerce - Commerce Option Finance
University of Ottawa
Master's Degree - Building and Public Work's Project Management
Ecole Hassania Des Travaux Publics
Engineering Degree in Civil Engineering - engineering option Civil engineering
École Marocaine Des Sciences De L’Ingénieur