Fatimah Zara Ibrahim
Lagos Nigeria,United Kingdom
Summary
I am a very enthusiastic Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 year of experience building community and developing social skills through incremental therapeutic techniques.
Delivers medication management and adapts care planning with person-centred approach. Well-versed in hoists and mobility aids. Specialises in Special Educational Needs and Disabilities (SEND) clients.
I am a productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.
Overview
5
5
years of professional experience
Work history
Opportunity coordinator support worker
Insight Specialist and Behavioral service
Sittingbourne, Kent
04.2023 - Current
- Trained and assigned tasks to team members.
- Applied best practices to adhere to company regulations and guidelines.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Planned, prepared and served meals ten clients, strictly following prescribed dietary orders.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Administered medication with rigorous planning and recordkeeping.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Communicated with clients regarding projects and campaigns.
- Led group activity programmes to support independence and encourage community inclusion.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
Warehouse operative
Morrison Distribution service
Sittingbourne, Kent
05.2022 - 04.2023
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Moved stock around by hand, using forklift truck or lifting gear.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Carried out stock control and maintained quality standards high for audits.
- Weighed merchandise and selected appropriate containers to use for packaging.
- Sorted materials on warehouse racks and shelves.
- Inspected received merchandise for any damages or discrepancies.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Loaded packaged goods on to trucks for shipping.
- Performed tagging and labelling of warehouse inventory.
- Cleaned and tidied work areas to meet inspection requirements.
Assistant manager
Yemsonat ventures Nigeria limited
Lagos , Lagos
01.2020 - 12.2021
- Built customer relationships with consultative sales approach.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
- Enforced company policies and guidelines for all employees.
HR intern
Yemsonat Ventures Nigeria Limited
Lagos Nigeria, Lagos
11.2019 - 12.2020
- Helped to manage performance of 60 staff through regular reporting and data analysis.
- Guaranteed full compliance with employment legislation with comprehensive research.
- Coordinated induction training and onboarding procedures for seamless hiring operations.
- Prospected potential management candidates matching current and pipeline vacancies.
- Attended new hire orientations and exit interviews to observe and learn processes.
- Analysed talent data and MI and reported key insights to senior leaders.
- Supported business continuity by updating and maintaining HR database with accurate employee data.
- Helped to improve employee performance review processes with clear goal setting and KPI monitoring frameworks.
- Enhanced onboarding processes by preparing induction packs and setting up IT profiles for new starters.
- Helped to conduct employee engagement surveys using Google Forms and Sheets.
- Researched pay scales to help inform development of competitive compensation packages.
- Advised employees and managers using knowledge of HR policies and UK labour law.
- Shadowed experienced team members in handling potential employee relations cases.
- Launched background checks for new team members and completed required follow-ups.
- Delivered consistently high quality service to clients by efficiently resolving payroll and holiday queries.
- Reviewed benefits packages and provider details to help explain processes to employees.
Children and families support worker
PeaceGate Science Academy
Lagos Nigeria, Lagos
10.2018 - 10.2019
- Coordinated structured and intensive support through interventions.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Initiated and led parent support networks through workshops.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Maintained accurate chronological records of work with families using software.
- Visited home environments to help clients develop life, technical and job skills.
- Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
- Promoted community integration by providing extensive physical, emotional and social support.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Monitored progress and documented patient health status changes, keeping healthcare team updated and informed.
- Escorted families to counsellor, legal aid workers and doctor appointments.
- Increased youth participation in pro-social activities through collaboration with therapist assistants and community resources.
- Managed complex caseload of vulnerable families through strategic prioritisation.
- Developed integral relations with families and external agencies for holistic service delivery.
- Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
- Assessed risks by conducting home visits and responding appropriately.
- Developed lessons plans and successfully instructed students in theories, methods and tasks.
- Actively listened and understand the needs of each student and helping them maximize their potentials
Education
Master of Arts - Human Resource Management
University of Westminster
London 01/2022 - 01/2023
Bachelor of Arts - History and International Relations
Al-Hikmah university
Nigeria 10/2014 - 07/2018
Skills
- Life skills development
- Medication administration
- Care plan development
- Development support
- Social care
- Care needs assessment
- Care management
- Intervention techniques
- Personal care
- Documentation expertise
- Activities of Daily Living
- Support group management
- Safeguarding policies
- Quality improvement techniques
- Hardware maintenance
- Agile methodologies
- Application Programming Interface
- Release management
- Community cloud
- Strong communication skills
- Leadership skills
- Activities of Daily Living
- Quality Assurance reporting
- works well in a team
Languages
English
Fluent
Timeline
Opportunity coordinator support worker
Insight Specialist and Behavioral service
04.2023 - Current
Warehouse operative
Morrison Distribution service
05.2022 - 04.2023
Assistant manager
Yemsonat ventures Nigeria limited
01.2020 - 12.2021
HR intern
Yemsonat Ventures Nigeria Limited
11.2019 - 12.2020
Children and families support worker
PeaceGate Science Academy
10.2018 - 10.2019
Master of Arts - Human Resource Management
University of Westminster
01/2022 - 01/2023
Bachelor of Arts - History and International Relations
Al-Hikmah university
10/2014 - 07/2018
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