Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Fatimah Zara Ibrahim

Fatimah Zara Ibrahim

Lagos Nigeria,United Kingdom

Summary

I am a very enthusiastic Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 year of experience building community and developing social skills through incremental therapeutic techniques.

Delivers medication management and adapts care planning with person-centred approach. Well-versed in hoists and mobility aids. Specialises in Special Educational Needs and Disabilities (SEND) clients.


I am a productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.

Overview

5
5
years of professional experience

Work history

Opportunity coordinator support worker

Insight Specialist and Behavioral service
Sittingbourne, Kent
04.2023 - Current
  • Trained and assigned tasks to team members.
  • Applied best practices to adhere to company regulations and guidelines.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Planned, prepared and served meals ten clients, strictly following prescribed dietary orders.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
  • Administered medication with rigorous planning and recordkeeping.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Communicated with clients regarding projects and campaigns.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.

Warehouse operative

Morrison Distribution service
Sittingbourne, Kent
05.2022 - 04.2023
  • Completed work following safety rules for best working practices.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Carried out stock control and maintained quality standards high for audits.
  • Weighed merchandise and selected appropriate containers to use for packaging.
  • Sorted materials on warehouse racks and shelves.
  • Inspected received merchandise for any damages or discrepancies.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Loaded packaged goods on to trucks for shipping.
  • Performed tagging and labelling of warehouse inventory.
  • Cleaned and tidied work areas to meet inspection requirements.

Assistant manager

Yemsonat ventures Nigeria limited
Lagos , Lagos
01.2020 - 12.2021
  • Built customer relationships with consultative sales approach.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Trained staff on best practices to achieve optimal productivity.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
  • Conducted regular audits to maintain functionality and cleanliness of store.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
  • Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
  • Enforced company policies and guidelines for all employees.

HR intern

Yemsonat Ventures Nigeria Limited
Lagos Nigeria, Lagos
11.2019 - 12.2020
  • Helped to manage performance of 60 staff through regular reporting and data analysis.
  • Guaranteed full compliance with employment legislation with comprehensive research.
  • Coordinated induction training and onboarding procedures for seamless hiring operations.
  • Prospected potential management candidates matching current and pipeline vacancies.
  • Attended new hire orientations and exit interviews to observe and learn processes.
  • Analysed talent data and MI and reported key insights to senior leaders.
  • Supported business continuity by updating and maintaining HR database with accurate employee data.
  • Helped to improve employee performance review processes with clear goal setting and KPI monitoring frameworks.
  • Enhanced onboarding processes by preparing induction packs and setting up IT profiles for new starters.
  • Helped to conduct employee engagement surveys using Google Forms and Sheets.
  • Researched pay scales to help inform development of competitive compensation packages.
  • Advised employees and managers using knowledge of HR policies and UK labour law.
  • Shadowed experienced team members in handling potential employee relations cases.
  • Launched background checks for new team members and completed required follow-ups.
  • Delivered consistently high quality service to clients by efficiently resolving payroll and holiday queries.
  • Reviewed benefits packages and provider details to help explain processes to employees.

Children and families support worker

PeaceGate Science Academy
Lagos Nigeria, Lagos
10.2018 - 10.2019
  • Coordinated structured and intensive support through interventions.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Initiated and led parent support networks through workshops.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Maintained accurate chronological records of work with families using software.
  • Visited home environments to help clients develop life, technical and job skills.
  • Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Monitored progress and documented patient health status changes, keeping healthcare team updated and informed.
  • Escorted families to counsellor, legal aid workers and doctor appointments.
  • Increased youth participation in pro-social activities through collaboration with therapist assistants and community resources.
  • Managed complex caseload of vulnerable families through strategic prioritisation.
  • Developed integral relations with families and external agencies for holistic service delivery.
  • Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
  • Assessed risks by conducting home visits and responding appropriately.
  • Developed lessons plans and successfully instructed students in theories, methods and tasks.
  • Actively listened and understand the needs of each student and helping them maximize their potentials

Education

Master of Arts - Human Resource Management

University of Westminster
London
01/2022 - 01/2023

Bachelor of Arts - History and International Relations

Al-Hikmah university
Nigeria
10/2014 - 07/2018

Skills

  • Life skills development
  • Medication administration
  • Care plan development
  • Development support
  • Social care
  • Care needs assessment
  • Care management
  • Intervention techniques
  • Personal care
  • Documentation expertise
  • Activities of Daily Living
  • Support group management
  • Safeguarding policies
  • Quality improvement techniques
  • Hardware maintenance
  • Agile methodologies
  • Application Programming Interface
  • Release management
  • Community cloud
  • Strong communication skills
  • Leadership skills
  • Activities of Daily Living
  • Quality Assurance reporting
  • works well in a team

Languages

English
Fluent

Timeline

Opportunity coordinator support worker

Insight Specialist and Behavioral service
04.2023 - Current

Warehouse operative

Morrison Distribution service
05.2022 - 04.2023

Assistant manager

Yemsonat ventures Nigeria limited
01.2020 - 12.2021

HR intern

Yemsonat Ventures Nigeria Limited
11.2019 - 12.2020

Children and families support worker

PeaceGate Science Academy
10.2018 - 10.2019

Master of Arts - Human Resource Management

University of Westminster
01/2022 - 01/2023

Bachelor of Arts - History and International Relations

Al-Hikmah university
10/2014 - 07/2018

Similar Profiles

Create profile
Fatimah Zara Ibrahim