FATIMAH IMRAN
Manchester
Summary
Dynamic HR professional with expertise in HR administration, recruitment, and employee records management. Demonstrates exceptional skills in stakeholder communication, customer service, and document management. Proven ability to lead strategic planning initiatives and foster team collaboration through effective leadership and team building. Committed to enhancing organisational efficiency through problem-solving and time management. Aspires to drive impactful HR strategies that align with business goals.
Overview
5
5
years of professional experience
Work history
RECEPTIONIST/ADMIN
Abraham Moss Community School
2023.01 - Current
- Managed front-desk operations in a busy school environment.
- Handled parent, visitor, and staff enquiries professionally.
- Coordinated school communications and administrative documentation.
- Maintained accurate records and supported senior leadership.
- Recognized for professionalism, reliability, and calm approach under pressure.
- Demonstrated a calm and professional demeanor while managing front-desk operations, ensuring a welcoming environment for students and visitors.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained accurate logs of visitor entries for security purposes.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Coordinated office supplies orders to keep necessary materials available at all times.
ADMINISTRATIVE / PRACTICE MANAGEMENT SUPPORT
Health Hub Clinic Mcr
Manchester
2025.03 - 2026.05
- Delivered admin and managerial support in clinic ops, easing clinician admin load.
- Maintained daily clinic workflows, reducing patient wait times and bottlenecks.
- Organized staff rosters and onboarding packs, ensuring complete files before start dates.
- Served as first-line contact for staff queries, escalating issues for swift resolution.
- Kept employee and patient files compliant with GDPR and clinical standards.
- Supported policy rollouts and audits, strengthening regulatory compliance.
- Liaised with managers and vendors to resolve operational issues without service disruption.
SALES CUSTOMER ADVISOR
Tech Mahindra
2023.08 - 2025.01
- Delivered high-quality customer service while consistently meeting sales targets.
- Supported clients with professionalism and empathy across multiple channels.
- Built strong product knowledge to advise customers effectively.
- Maintained accurate records in line with company procedures.
- Fostered positive client relationships by delivering exceptional service, leading to strengthened loyalty and repeat business.
HR ASSISTANT
Odell Pharmacy
2023.01 - 2023.08
- Assisted with full recruitment and onboarding lifecycle.
- Coordinated pre-employment checks and compliance documentation.
- Maintained employee records in line with HR policies.
- Supported grievance processes and handled sensitive HR documentation.
- Facilitated a welcoming onboarding experience for new hires, fostering a positive workplace culture and enhancing team integration.
SUPERVISOR
Challenge-trg Recruitment
2022.10 - 2023.06
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Conducted performance appraisals with employees for career development discussions.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Facilitated monthly training sessions for enhanced staff performance.
SALES ASSISTANT
Artisan Agency
2022.08 - 2022.12
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
- Trained new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Monitored trends in consumer behaviour with keen attention to detail.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
HR ASSISTANT
David Lewis Centre
2021.07 - 2022.05
- Supported HR operations and daily workforce management.
- Managed associate schedules to ensure workflow efficiency.
- Conducted payroll checks ensuring accuracy and compliance.
- Ensured recruitment practices aligned with legal and GDPR requirements.
- Streamlined HR operations by implementing a new scheduling system, enhancing workflow efficiency and reducing overtime costs.
- Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
- Streamlined HR procedures, boosting productivity and efficiency within the team.
- Managed employee benefits packages, enhancing job satisfaction and loyalty amongst staff members.
- Supported staff retention with comprehensive employee support programmes.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
Education
BSC (HONS) - HUMAN RESOURCES MANAGEMENT
University of Salford
UKLEVEL 5 QUALIFICATION - undefined
CIPD
UKSkills
- HR Administration
- Recruitment
- Employee Records Management
- Customer Service
- Stakeholder Communication
- Document Management
- Time Management
- Team Collaboration
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
Personal Information
Title: Human Resources
Timeline
ADMINISTRATIVE / PRACTICE MANAGEMENT SUPPORT
Health Hub Clinic Mcr
2025.03 - 2026.05
SALES CUSTOMER ADVISOR
Tech Mahindra
2023.08 - 2025.01
RECEPTIONIST/ADMIN
Abraham Moss Community School
2023.01 - Current
HR ASSISTANT
Odell Pharmacy
2023.01 - 2023.08
SUPERVISOR
Challenge-trg Recruitment
2022.10 - 2023.06
SALES ASSISTANT
Artisan Agency
2022.08 - 2022.12
HR ASSISTANT
David Lewis Centre
2021.07 - 2022.05
LEVEL 5 QUALIFICATION - undefined
CIPD
BSC (HONS) - HUMAN RESOURCES MANAGEMENT
University of Salford