Fatima Ezzahra Ait Amdjar
Bolton,UK
Summary
Dedicated and adaptable professional with a UK ENIC-recognised Bachelor's Degree in Business Management (BA Hons) and diverse experience across administration, customer service, data entry, and warehouse operations. Highly skilled in coordinating office functions, managing digital records, inventory systems, and supporting client-focused environments. Known for multitasking, efficiency, and excellent communication. Open to full-time roles in administration, customer service, logistics, HR support, payroll, or accounting - on-site or remote.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
Warehouse operative
Music Magpie
Stockport
2023.01 - 2024.06
- Packed orders for timely dispatch to customers and retail outlets.
- Reduced damages with careful handling and storage of fragile items.
- Filed records to maintain accurate stock documentation.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Performed data entry, tracked productivity, and met internal KPIs.
- Supported packing and shipping processes while maintaining quality control.
Warehouse operative
Amazon
Manchester
2022.10 - 2023.01
- Received deliveries of goods and supplies
- Checked for damaged or missing items
- Packed orders accurately and efficiently
- Loaded and delivered goods
- Maintained stock records and updated paperwork
- Kept work areas clean and tidy
- Followed all health and safety procedures
Customer Service Assistant
360 Wholesale
Stockport
2021.10 - 2021.11
- Responded to customer enquiries about products and services
- Processed orders and handled transactions
- Provided detailed information about company offerings
- Delivered proactive customer service and support
- Handled complaints and resolved issues professionally
- Collected and analysed customer feedback
- Listened and responded to customer concerns
Warehouse Operative
Supreme Imports Ltd
Greater Manchester
2020.05 - 2021.08
- Picked and packed customer orders accurately and efficiently
- Verified that products met customer specifications before dispatch
- Maintained daily productivity records
- Met daily and monthly Key Performance Indicators (KPIs)
- Followed all health and safety procedures consistently
Digital Archivist (Internship)
INPS
Collegno
2014.06 - 2014.07
- Digitally archived government records to improve access and organisation.
- Supported administrative tasks including scheduling, data entry, and phone support.
- Assisted in modernising office systems during digital transition.
Front Office Secretary
Cosmer S.r.l
Turin
2013.03 - 2013.05
- Managed patient bookings, records, and reception duties.
- Handled payments, correspondence, and administrative tasks.
- Supported smooth day to day operations in a busy medical environment.
Education
Bachelor's Degree with Honours - Business Management
University of Turin
Turin 2015.10 - 2022.04
Level 3 Diploma - Admin, PA & Secretarial
New Skills Academy
Manchester 2021.09 - 2021.09
Technical Secondary School Diploma - Finance, Business and Administration
C. Levi High School
Turin 2013.09 - 2015.06
Level 2 NVQ - Administrative and Secretarial Operator
Casa di Carità Arti e Mestieri Onlus Foundation
2011.10 - 2013.07
Skills
- Office Administration & Filing
- Data Entry & Digital Archiving
- Customer Support & Conflict Resolution
- Inventory & Stock Management
- Microsoft Office (Word, Excel, Outlook)
- Time & Task Management
- Order Fulfilment & Logistics Support
- Accuracy & Attention to Detail
- Labour & Administrative Law Knowledge
- Multilingual Communication
Timeline
Warehouse operative
Music Magpie
2023.01 - 2024.06
Warehouse operative
Amazon
2022.10 - 2023.01
Customer Service Assistant
360 Wholesale
2021.10 - 2021.11
Level 3 Diploma - Admin, PA & Secretarial
New Skills Academy
2021.09 - 2021.09
Warehouse Operative
Supreme Imports Ltd
2020.05 - 2021.08
Bachelor's Degree with Honours - Business Management
University of Turin
2015.10 - 2022.04
Digital Archivist (Internship)
INPS
2014.06 - 2014.07
Technical Secondary School Diploma - Finance, Business and Administration
C. Levi High School
2013.09 - 2015.06
Front Office Secretary
Cosmer S.r.l
2013.03 - 2013.05
Level 2 NVQ - Administrative and Secretarial Operator
Casa di Carità Arti e Mestieri Onlus Foundation
2011.10 - 2013.07