Fatima Zahra Boumehdi
Northolt
Summary
Multilingual relationship and lifestyle specialist with over a decade of experience in luxury banking, lifestyle management, and aviation. Skilled in networking, client relationship management, and engagement, with a strong understanding of both the UAE and UK markets. Experienced in building connections, promoting services, and delivering VIP-level client experiences. Fluent in Arabic, French, and English, with a refined cultural understanding to ensure smooth communication and client confidence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lifestyle Manager (3-Month Contract)
Ten Lifestyle Group, UK
06.2024 - 09.2024
- Curated bespoke travel and VIP lifestyle experiences, fostering client engagement.
- Promoted services to enhance loyalty and satisfaction.
- Managed complex itineraries and VIP requests with discretion.
HR & Admin Manager
Nova, UK
06.2023 - 12.2023
- Oversaw recruitment and candidate selection for restaurant operations under Nova LLC.
- Posted job ads, shortlisted candidates, and managed onboarding processes.
- Maintained HR records and ensured data integrity and compliance.
Business Development Manager
Abu Dhabi Islamic Bank, UAE
01.2020 - 06.2021
- Managed high-value corporate and government client portfolios, building trust and long-term relationships.
- Developed and implemented relationship-focused engagement strategies to enhance client loyalty.
- Collaborated with marketing to design promotional campaigns, client presentations, and service guides.
- Identified cross-selling opportunities and facilitated introductions to other banking services.
Relationship Manager
First Abu Dhabi Bank, UAE
03.2016 - 12.2019
- Built and maintained strong HNWI and corporate client networks, generating referrals and business opportunities.
- Designed and led a targeted campaign for Emirates Airline staff, acquiring 300+ new accounts.
- Secured a free-of-charge sales office near Emirates NBD inside Abu Dhabi Judicial Department HQ, expanding visibility and client access.
- Partnered with marketing to create bespoke brochures, promotional content, and service campaigns.
- Conducted client presentations, briefings, and relationship-building events to strengthen engagement and trust.
Service & Relationship Manager – Sadara Privileged Banking
United Arab Bank, UAE
12.2012 - 12.2015
- Managed elite client portfolios, providing tailored financial and lifestyle services.
- Selected to assist the compliance team, verifying VIP US accounts and ensuring regulatory adherence.
- Promoted premium banking services to enhance client engagement and satisfaction.
VIP Lounge Services & Flight Attendant
Emirates Airlines, UAE
01.2010 - 11.2012
- Delivered exceptional VIP customer service, handling bespoke requests and urgent arrangements.
- Sold duty-free products onboard, enhancing guest experience.
- Gained exposure to diverse cultures, improving cross-cultural communication and client confidence.
Flight Attendant
Gulf Air, Bahrain
10.2008 - 12.2009
- Provided premium in-flight services to international passengers, including VIPs and diplomats.
- Developed strong cultural awareness and communication skills to ensure smooth interactions.
Education
Master of International Marketing & Communication -
University for the Creative Arts
01.2024
MBA - International Management
Geneva Business School
01.2020
Skills
- Relationship & Portfolio Management (HNWI & Corporate Clients)
- Networking & Client Engagement
- Luxury Travel & Lifestyle Services
- Brand Promotion & Service Representation
- Recruitment, Onboarding & Team Coordination
- VIP Customer Service & Cultural Awareness
- CRM, Booking & Workflow Platforms
- Multilingual: Arabic, French & English
Certification
- Certificate of Outstanding Achievement – Q4-2014, United Arab Bank
- Employee of the Month – Sales, First Abu Dhabi Bank
- Recognized for delivering world-class service to VIPs, celebrities, and diplomats
- Successfully transitioned from banking to luxury lifestyle and travel management
Languages
Arabic – Fluent
French – Fluent
English – Fluent
Timeline
Lifestyle Manager (3-Month Contract)
Ten Lifestyle Group, UK
06.2024 - 09.2024
HR & Admin Manager
Nova, UK
06.2023 - 12.2023
Business Development Manager
Abu Dhabi Islamic Bank, UAE
01.2020 - 06.2021
Relationship Manager
First Abu Dhabi Bank, UAE
03.2016 - 12.2019
Service & Relationship Manager – Sadara Privileged Banking
United Arab Bank, UAE
12.2012 - 12.2015
VIP Lounge Services & Flight Attendant
Emirates Airlines, UAE
01.2010 - 11.2012
Flight Attendant
Gulf Air, Bahrain
10.2008 - 12.2009
MBA - International Management
Geneva Business School
Master of International Marketing & Communication -
University for the Creative Arts
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