Fatima Sellami

• Supported the smooth running of the Edinburgh Fringe Festival, ensuring a high standard of customer experience at one of the world’s largest arts events.
• Sold tickets for over 3,000 shows to hundreds of customers daily, both in person and over the phone, using a complex booking system.
• Managed queues, processed high volumes of refunds, and handled customer enquiries and complaints via email and telephone.
• Worked effectively within a small team, remaining calm, professional, and policy-compliant when addressing challenging situations, including complaints and racist or aggressive behaviour.

• Provide customer-facing support in a high-volume leisure centre, resolving enquiries with clarity and professionalism
• Manage digital booking systems accurately and reliably under pressure
• Support daily operations and collaborate with colleagues to uphold health, safety and customer care standards during peak times

• Delivered engaging online Maths and English tutoring to pupils across the UK, improving skills, confidence, and exam performance
• Achieved a 100% success rate for pupils coached in 11 Plus entrance exams
• Adapted teaching methods to support neurodiverse learners and significantly raise grades
• Provided regular progress updates to parents, ensuring consistent development

• Delivered educational STEM workshops to children aged 5-11, adapting to individual learning needs

• Provided personalised advice to parents and handled public engagement with confidence

• Implemented feedback to enhance workshop quality and participant experience