Fatima Sadiq
Summary
A highly skilled professional with expertise in problem solving, multitasking, and time management. I demonstrate strong compliance monitoring and team collaboration abilities, complemented by conflict resolution and adaptability skills. Proficient in feedback collection and analysis, data entry speed, and Microsoft suite expertise. Multilingual with excellent communication proficiency, telephone etiquette, and email correspondence expertise. I am known for my client/customer-focused approach, empathy, understanding, and pressure handling capabilities. Familiarity with CRM software enhances the ability to deliver exceptional service. My career goal is to leverage skills in a dynamic environment focused on customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Marketing & Admin Assistant
Creative Focus
Remote
08.2023 - 09.2024
- Delivered exceptional customer service across calls, emails, and social media platforms.
- Achieved performance objectives while maintaining compliance with established standards.
- Took ownership of customer complaints, providing timely and effective resolutions.
- Created high-quality marketing content for social media initiatives.
- Conducted quality checks on content before final production.
- Demonstrated ability to multitask effectively across various computer programmes.
- Thrived under pressure to meet deadlines and satisfy customer needs.
- Participated in training sessions to enhance professional knowledge and skills.
Teaching assistant
Field Lane
Batley, Kirklees
09.2022 - 07.2023
- Facilitated daily lessons by preparing resources and organising classroom activities.
- Promoted positive behaviour and social skills among children.
- Developed worksheets and visual aids according to teacher's directives.
- Reinforced learning through individual support and small group instruction.
- Maintained accurate records of pupil progress and tracked individual development.
- Provided personalised guidance to struggling students to enhance academic performance.
- Consistently met deadlines for lesson preparations and resource management.
Nursery practitioner
Darul Arqum
Batley, Kirklees
01.2021 - 07.2022
- Monitored activities to ensure safety and compliance with school regulations.
- Supported children's independence in daily tasks, including dressing and toileting.
- Facilitated one-to-one sessions to enhance learning capabilities.
- Promoted development through play-based activities and structured teaching.
- Documented observations to address individual learning needs.
- Advocated for nursery policies and procedures implementation.
- Conducted home visits for children requiring additional support.
- Organised schedules to optimise task completion and efficiency.
Education
Bachelor of Arts - Childhood Studies
University of Huddersfield
09/2019 - 05/2022
Diploma of Higher Education - Childcare
Innovate Awarding
Dewsbury, Kirklees 09/2016 - 07/2018
Skills
- Problem solving
- Multitasking
- Time management
- Compliance monitoring
- Team collaboration
- Conflict resolution
- Adaptability
- Feedback collection and analysis
- Data entry speed
- Patience and diplomacy
- Telephone etiquette
- Communication proficiency
- Complaint resolution
- Microsoft suite expertise
- Multilingual
- Email correspondence expertise
- Empathy/Understanding
- Pressure handling
- Familiarity with crm software
- Client/Customer-Focused approach
Languages
English
Native
Urdu
Native
Gujarati
Native
Hindi
Native
Arabic
Elementary
Certification
- First Aid
- Safeguarding and Prevent certificate
Timeline
Marketing & Admin Assistant
Creative Focus
08.2023 - 09.2024
Teaching assistant
Field Lane
09.2022 - 07.2023
Nursery practitioner
Darul Arqum
01.2021 - 07.2022
Bachelor of Arts - Childhood Studies
University of Huddersfield
09/2019 - 05/2022
Diploma of Higher Education - Childcare
Innovate Awarding
09/2016 - 07/2018
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