Fatima Osman Edris
Barnet,London
Summary
Empathetic, confident, and multilingual individual with a strong passion for customer service. Multi-lingual, with the ability to support and comfort customers through clear communication and emotional understanding. Naturally gifted at listening, remaining calm under pressure, and helping others in emotionally difficult situations. Aiming to bring compassion, professionalism, and positivity into every customer interaction.
Overview
3
3
years of professional experience
Work history
Sales assistant
Alex Antzara
Hackney, City of London
2026.01 - 2026.05
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Collaborated effectively with team members to meet sales targets.
- Assisted customers with service selection for optimal satisfaction.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new services quickly, providing comprehensive guidance to customers.
- Monitored trends in consumer behaviour with keen attention to detail.
- Improved customer service by efficiently handling queries and complaints.
Volunteer
Community Help Desk
London, Barnet
2024.03 - 2025.05
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Directed guests to correct seating locations and answered questions about facility amenities.
Retails associate
All Aboard Charity Shop
London
2023.03 - 2024.05
- Adhered strictly to health and safety regulations-maintaining a safe shopping environment.
- Collaborated with management in conducting periodic inventory checks for stock control.
- Ensured up-to-date product knowledge through regular training sessions for better customer advisement.
- Assisted customers in locating products for improved shopping experience.
Education
GCSE studies -
Compton School
London 01/2021 - 06/2024
BTEC Business Diploma - Level 2
Barnet and Southgate College
London 01/2023 - 07/2025
Skills
- - Fluent in German, English, and
- - Excellent verbal and written communication
- - Emotionally intelligent and caring
- - Able to handle sensitive situations with calm and patience
- - Quick to learn and adapt to new systems
- - Professional, polite, and solution-focused
- - Good understanding of cultural diversity
Languages
German
Beginner
English
Beginner
References
References available on request
Work Experience
- All Aboard Charity Shop, Volunteer Retail Support, Barnet, 2024-11, 2024-11, - Welcomed customers to the store, - Recommended products and guided customers to items, - Calculated discounts for multi purchase items, - Processed payments as a cashier, - Prepared donated goods for sale
- Community Help Desk, Student Volunteer, Barnet, 2024-02, 2024-02, - Assisted German-speaking visitors and helped answer general enquiries, - Provided emotional support and active listening to individuals under stress, - Handled sensitive conversations calmly and professionally, Local project
Personal Strengths
- - Deep compassion and understanding of peoples emotions
- - Naturally friendly and respectful in every interaction
- - Responsible, trustworthy, and motivated to improve every day
- - Committed to high standards of service and care
Timeline
Sales assistant
Alex Antzara
2026.01 - 2026.05
Volunteer
Community Help Desk
2024.03 - 2025.05
Retails associate
All Aboard Charity Shop
2023.03 - 2024.05
GCSE studies -
Compton School
01/2021 - 06/2024
BTEC Business Diploma - Level 2
Barnet and Southgate College
01/2023 - 07/2025