Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Fatima Muhsen Ibnrouin

Borehamwood

Summary

Dynamic and customer-focused individual with a passion for delivering exceptional service. Known for engaging effectively with diverse clientele, ensuring a welcoming atmosphere and fostering positive experiences. Equipped with strong communication skills and keen attention to detail, complemented by a proactive approach to problem-solving. Excellent organisational skills support efficient management of multiple tasks while maintaining a high standard of service. A collaborative team player, fully committed to contributing to team success and achieving exceptional results.

Overview

4
4
years of professional experience

Work History

Crew Member

Five Guys
Watford
09.2023 - Current
  • Locating and placing stock
  • Maximised restaurant cleanliness and accessibility.
  • Ran orders from kitchen to dining areas.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Five Guys
Staines
12.2022 - 06.2023
  • Performing essential duties in many different areas within the restaurant, including tills, grill, dressing station, fry station, lobby and morning prep area
  • Preparing and cooking menu items
  • Providing a friendly, fast and accurate service in order to ensure excellent customer service
  • Locating and placing stock

Sales Assistant

Homebase
Borehamwood
02.2022 - 10.2022
  • Being responsible for keeping shop floor tidy
  • Processed returned or exchanged items and provided refunds to customers.
  • Collaborated with sales managers to meet target quotas.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.

Virtual Law Work Experience

Springpod
04.2021 - 04.2021
  • A sound understanding of the inner-workings and concepts related to Law, and the ability to identify the skills needed to pursue a career in this sector
  • The ability to successfully apply knowledge of the law sector by completing quizzes, interactive exercises and activities
  • Meaningful interaction with industry professionals through live webinars
  • A better understanding of the career pathways within Law
  • Knowledge of key employability and transferable skills, as well as a sound awareness of employer expectations

Education

GCSE -

Hertswood Academy
09.2015 - 06.2020

A Levels - Spanish, Politics and Art

Hertswood Academy
09.2020 - 06.2022

Law with Modern Languages - Spanish

Royal Holloway, University of London
Egham, England
09.2022 - 06.2023

BA (Honours) - Law and Languages

The Open University
02.2024 -

Skills

Problem solving skills

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Languages

Spanish
Native

References

References available upon request.

Timeline

BA (Honours) - Law and Languages

The Open University
02.2024 -

Crew Member

Five Guys
09.2023 - Current

Crew Member

Five Guys
12.2022 - 06.2023

Law with Modern Languages - Spanish

Royal Holloway, University of London
09.2022 - 06.2023

Sales Assistant

Homebase
02.2022 - 10.2022

Virtual Law Work Experience

Springpod
04.2021 - 04.2021

A Levels - Spanish, Politics and Art

Hertswood Academy
09.2020 - 06.2022

GCSE -

Hertswood Academy
09.2015 - 06.2020

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Fatima Muhsen Ibnrouin