Fatima Master

Provide technical and security-focused support within a large enterprise environment, ensuring the confidentiality, integrity, and availability of organisational systems, user accounts, and endpoint devices. Support identity and access management, endpoint security, security incident remediation, and compliance activities across Windows, macOS, and mobile platforms.

• Investigated, triaged, and resolved security-related incidents involving authentication issues, endpoint devices, malware infections, and user access concerns, ensuring timely remediation and minimal impact on operations.
• Utilise Microsoft Defender and previously Bitdefender to perform threat detection, malware investigations, endpoint scanning, and remediation activities.
• Support security incident response processes by identifying potential threats, documenting findings, and escalating complex incidents where required.
• Administer user accounts through Microsoft Entra ID (Azure AD) and Active Directory, ensuring secure access to organisational systems and resources.
• Manage Active Directory security groups and role-based access controls (RBAC) to ensure appropriate permissions and licence allocation.

• Perform account unlocks, password resets, and user identity verification in accordance with security policies and data protection procedures.
• Configure, troubleshoot, and support Multi-Factor Authentication (MFA) to strengthen authentication controls and reduce the risk of unauthorised access.
• Assign software authentication tokens and manage secure user access across business-critical systems.
• Securely deploy, provision, reimage, and rebuild Windows and macOS devices in line with organisational security standards and compliance requirements.
• Upgrade and migrate endpoint devices from Windows 10 to Windows 11 while maintaining security baselines and operational continuity.

• Perform secure device rebuilds and redeployments, ensuring data is removed and systems are configured according to security policies.
• Manage endpoint devices, software deployment, and operating system builds using Microsoft SCCM, Microsoft Intune, and JAMF.
• Conduct software inventory reviews and compliance checks to identify outdated, unsupported, or unauthorised software.
• Monitor endpoint health, device compliance, and software inventory using enterprise tools including Microsoft Entra ID, SCCM, Intune, JAMF, NinjaOne, and Senso.
• Support asset lifecycle management by maintaining accurate hardware and software records and ensuring devices are assigned to authorised users.

• Install software, security updates, operating system patches, and hardware drivers to improve endpoint security and operational performance.
• Created and maintained technical documentation, security procedures, and user guides, including MFA setup instructions, to support user understanding and adherence to security protocols.
• Assist in maintaining compliance with IT security standards, access management processes, and organisational security policies.
• Resolved approximately 95% of technical and security-related incidents at second-line level, minimising operational disruption and reducing escalations.
• Supported secure authentication initiatives through the deployment and administration of Multi-Factor Authentication (MFA).

• Assisted in identifying and remediating malware threats using Microsoft Defender and endpoint security best practices.
• Enhanced endpoint security through secure device deployment, reimaging, patching, and compliance management, resulting in strengthened protection against potential vulnerabilities.
• Improved user security awareness by creating technical documentation and security-focused user guidance.
• Maintain accurate asset and software inventories to support compliance, auditing, and security governance requirements.
• Improved user security awareness by creating technical documentation and security-focused user guidance.
• Maintained accurate asset and software inventories to support compliance, auditing, and security governance requirements.