Fatima Mahi
Ealing
Summary
Support and Progression Officer at Centrepoint specializing in SMART goal planning and risk assessment for vulnerable youth. Expertise in building strong stakeholder relationships and enhancing communication strategies. Focused on delivering exceptional service and ensuring compliance with regulatory standards for impactful outcomes.
Overview
5
5
years of professional experience
Work History
Support and Progression Officer
Centrepoint
Ealing
09.2023 - Current
- Company Overview: A youth homeless charity.
- Supported team in delivering high-quality services to vulnerable individuals.
- Provided support to young people between the ages of 16 -25 who live in supported housing.
- Generated and implemented SMART plans for clients to ensure progression.
- Led crisis management efforts to resolve issues promptly and efficiently, creating risk management plans.
- Enforced compliance with regulatory standards and company policies within service.
- Implemented risk management strategies to mitigate potential threats.
- Developed and maintained relationships with key clients and stakeholders.
Project Assistant
Dublin City University
05.2022 - 09.2022
- Company overview: University research project.
- Worked alongside a team of psychotherapists regarding a project about Race and Mental Health.
- Managed communication between project teams and stakeholders effectively.
- Assisted with the creation and maintenance of project website.
- Coordinated project timelines and schedules for academic initiatives.
- Project Lead - Dr Ray O'Neill
Retreat Assistant
The Holistic Gardens
Cavan
06.2020 - 08.2022
- Assisted in providing holistic support at the retreat centre and ensure the smooth running of the facilities.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted with food preparation and presentation in a fast-paced environment.
Education
BSc - Health & Society
Dublin City University
Dublin, Ireland01.2023
BSc - Sport Science
St Mary's University
Twickenham, London01.2020
Skills
- Time management
- Risk assessment
- Communication strategy
- SMART goal planning
- IT and Microsoft Office
Continuous Professional Development
- Mental health studies - suicide, violent behaviour and substance Abuse (cert)
- Child Psychology: Managing development (cert)
- Bystander Intervention Programme
- DCU Mentorship programme within DEI field.
- Completed approx. 16 PIE (Psychologically Informed Environment) modules.
- GDPR, Fire Safety and Manual Handling.
- Safeguarding trained.
Additional Interests And Skills
- I have always had a passion for maintaining a healthy lifestyle and promoting global health
- Volunteering - youth sports coach, befriender with elderly charity.
- I enjoy reading and doing creative work in my free time, such as carpentry and learning new skills.
- I like to stay active and do outdoor activities
- Proficient in Microsoft Office.
- Experience with internal data software.
- DBS checked.
References
References available upon request.
Timeline
Support and Progression Officer
Centrepoint
09.2023 - Current
Project Assistant
Dublin City University
05.2022 - 09.2022
Retreat Assistant
The Holistic Gardens
06.2020 - 08.2022
BSc - Health & Society
Dublin City University
BSc - Sport Science
St Mary's University
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