Fatima Kader
Leicester
Summary
Dedicated professional with a strong foundation in customer service and complaint resolution, demonstrating exceptional communication skills and teamwork. Known for efficiency in query handling and time management, consistently meeting key performance indicators. Committed to continuous learning and career advancement, with a focus on enhancing service delivery and operational excellence.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Security officer
Highcross
Leicester
05.2024 - 04.2025
- Safety, making sure public and staff members are are safe
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Communicating with customers to ensure the best outcomes.
- Worked in security control room to continuously monitor CCTV feeds.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Maintaining an excellent relationship with colleagues to build a positive work environment
Traffic steward and event staff
Event People
Leicester
09.2023 - 05.2024
- Delivered exceptional customer service for enhanced guest experience.
- Served customers courteously whilst maintaining a calm demeanour under pressure.
- Supported passengers through emergency scenarios for safe outcomes.
- Provided clear navigation to drivers whilst handling unexpected traffic situations.
Sales assistant and brand ambassador
Montana organisation
Leicester
05.2022 - 08.2023
- Delivered exceptional after-sales service, encouraging repeat business.
- Adapted sales pitches according to individual client requirements.
- Collaborated with team members, sharing best practices for success in the field.
- Followed up on leads, converting into profitable sales opportunities.
Customer service assistant
Look Incredible
Leicester
03.2023 - 07.2023
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Improved customer relations by managing customer complaints effectively.
Education
Level 4 -
Criminology with Psychology
Level 3 - undefined
BTEC in Art and Design
5 GCSE's - graded A to C in English and Maths
Skills
- Great customer service
- Experience in handling complaints and difficult situations
- Excellent team-worker
- Communication skills
- Hardworking
- Punctual
- Ability to learn quick
- Query handling efficiency
- Time management proficiency
- Working within kpis
Affiliations
- Powerlifting
- Fashion
- Portrait photography
Languages
Italian
Fluent
English
Fluent
Bengali
Upper intermediate
Certification
- SIA badge and training
- Level 2 in customer service
- Security e-learning act, counter and terrorism
References
References available upon request.
Timeline
Security officer
Highcross
05.2024 - 04.2025
Traffic steward and event staff
Event People
09.2023 - 05.2024
Customer service assistant
Look Incredible
03.2023 - 07.2023
Sales assistant and brand ambassador
Montana organisation
05.2022 - 08.2023
Level 3 - undefined
BTEC in Art and Design
5 GCSE's - graded A to C in English and Maths
Level 4 -
Criminology with Psychology
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