Fatima Gonzalez
London
Summary
Enthusiastic and detail-oriented professional with a strong background in customer service, retail, and food preparation. Proven ability to adapt to fast-paced environments while maintaining high standards of cleanliness, efficiency, and customer satisfaction. Skilled in providing personalized assistance, managing inventory, and ensuring compliance with food safety regulations. Seeking to contribute exceptional service and organizational skills to a dynamic team.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Stradivarius
London, City of Westminster
2024.12 - 2024.12
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Offered personalised product advice by assessing customer requirements.
- Assisted customers in locating specific items to boost satisfaction.
Coffee barista
The Apple Tree
Acton, Ealing
2024.10 - 2024.12
- Personal knowledge of coffee styles and varieties, providing expert customer guidance and fulfilled personalised orders.
- Strengthened customer loyalty with tailored coffee experiences.
- Managed cash transactions accurately to ensure financial integrity.
Nursery cook
Play-day's Nursery & Nursery School Limited.
London, Hounslow
2023.10 - 2024.09
- Prepared and cooked dishes efficiently for timely food service.
- Maintained hygienic food preparation and storage conditions to prevent health hazards and reduced food waste using FIFO system and temperature checks.
- Coordinated with service teams to manage special orders.
Coffee Barista
Starbucks Coffee
El Salvador, San Salvador
2021.05 - 2021.11
- Built strong customer relationships by remembering names and regular orders.
- Provided excellent customer service during busy periods, ensuring high quality and hygiene.
- Handled cash and card payments responsibly in busy environments.
Education
Technical Baccalaureate - Architecture
Instituto Emiliani
El Salvador 2018.01 - 2020.11
High School Diploma -
Centro Escolar Catolico Emiliani
2009.01 - 2017.10
Skills
- Customer Service
- Adaptability
- Teamwork and collaboration experience
- Speedy and efficient
- Compliance with Standards
- Cleaning Proficiency
- Stocking and Replenishing
- Attention to Detail
Certification
- Food Safety and Hygiene (Level 2)
- Food Allergy Awareness
- Food Premises Cleaning
Languages
Spanish
Native
English
Advanced
Timeline
Sales assistant
Stradivarius
2024.12 - 2024.12
Coffee barista
The Apple Tree
2024.10 - 2024.12
Nursery cook
Play-day's Nursery & Nursery School Limited.
2023.10 - 2024.09
Coffee Barista
Starbucks Coffee
2021.05 - 2021.11
Technical Baccalaureate - Architecture
Instituto Emiliani
2018.01 - 2020.11
High School Diploma -
Centro Escolar Catolico Emiliani
2009.01 - 2017.10