Fatima Ghaednejad
Cardiff,Wales
Summary
Reliable and hardworking professional with extensive experience in fast-paced customer service environments. Proven ability to handle customer inquiries and resolve difficult situations calmly while maintaining a positive attitude. Recognized for strong reliability, excellent time management, and consistently delivering high-quality results. Effective in both independent and team settings, with a strong commitment to customer satisfaction and service excellence.
Overview
1
1
year of professional experience
Work history
Team member
Husnain Rajvi
Cardiff, Wales
2025.06 - Current
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Handled difficult customers, resulting in conflict resolution.
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
Education
A-Levels - Science
Cardiff in the vale college
Cardiff 09/2024 - 05/2026
Skills
- Customer Service
- Cash handling
- Product knowledge
- Complaint resolution
- Staff education and training
- Till management and banking
- Positive attitude
- Quick thinking and the ability to work well under pressure
- Handling difficult customers and resolving potential conflict
- Maintaining excellent performance thought out busy periods
Languages
Persian
Fluent
Timeline
Team member
Husnain Rajvi
2025.06 - Current
A-Levels - Science
Cardiff in the vale college
09/2024 - 05/2026