Fatima Azhar
Manchester
Summary
Customer-focused professional with experience managing client relationships, delivering consultative sales, and providing end-to-end customer support in fast-paced environments. Skilled at building long-term relationships, understanding customer needs, resolving issues, and working collaboratively across teams to deliver outstanding customer experiences. Experienced using CRM systems, managing multiple priorities, and consistently achieving business objectives within target-driven environments.
Overview
2
2
Languages
3
3
years of professional experience
Work history
Sales Executive
Verisure
Manchester
07.2025 - 07.2026
- Managed customers throughout full journey from initial consultation to installation and aftercare.
- Built trusted relationships by understanding customer requirements and recommending tailored security solutions.
- Delivered excellent customer service while consistently achieving weekly and monthly KPIs.
- Used CRM software to manage customer interactions, appointments and follow-up activities.
- Worked closely with installation teams to ensure smooth customer experience.
- Proactively resolved customer concerns to maintain satisfaction and confidence.
Administrative & Finance Coordinator
JAMA Logistics Limited
Manchester
11.2024 - 07.2025
- Managed relationships with customers, drivers and recruitment agencies.
- Coordinated multiple customer accounts simultaneously while ensuring deadlines were met.
- Resolved operational issues quickly to minimise disruption.
- Communicated regular updates to customers regarding deliveries and schedules.
- Worked with finance and operations teams to improve customer service.
- Maintained accurate records using Xero and Microsoft Excel.
- Identified and resolved data discrepancies while improving administrative processes, cutting times down by 40%.
Sales Advisor (Technology & Services)
Currys PC World
Manchester
01.2023 - 01.2025
- Built long-term relationships through excellent customer service.
- Helped customers choose suitable products based on individual needs.
- Resolved complaints and technical issues efficiently.
- Delivered excellent customer service throughout full customer lifecycle, whilst surpassing KPIs - consistent 75% conversion rate
- Explained technical products in simple, customer-friendly way, tailoring to each individual.
Skills
- Analytical skills and detail orientation
- Strong communication abilities
- Organisational skills in case management
- CRM Systems
- Problem-solving capabilities
- Customer successes and retention
- Microsoft Office 365 user proficiency
- Time management
- Stakeholder Management
- Customer Account Management
LANGUAGES
English Native
Native
A1
Urdu Native
Native
A1
Timeline
Sales Executive
Verisure
07.2025 - 07.2026
Administrative & Finance Coordinator
JAMA Logistics Limited
11.2024 - 07.2025
Sales Advisor (Technology & Services)
Currys PC World
01.2023 - 01.2025