FATIMA ALSARRAJ
Glasgow
Summary
Motivated, professional and customer-focused individual with hands-on experience in fast-paced hospitality and food service environments. Skilled in delivering high standards of customer service, preparing food and beverages, handling transactions, maintaining workplace hygiene and supporting efficient daily operations. A reliable, adaptable and well-presented team member with strong communication, organisational and problem-solving skills. Fluent in English and Arabic, with a positive attitude and a commitment to continuous improvement. Currently seeking a full-time opportunity within a reputable organisation where I can contribute to excellent service standards and develop professionally.
Overview
1
1
year of professional experience
Work History
Team Member
Tim Hortons
06.2026 - 10.2026
- Delivered friendly and efficient customer service in a busy, fast-paced environment.
- Prepared and served a variety of hot and cold beverages and food items while maintaining consistent quality standards.
- Processed customer orders and handled cash and card transactions accurately.
- Maintained high standards of cleanliness, hygiene and organisation across service and preparation areas.
- Collaborated with colleagues to ensure smooth daily operations and timely order fulfilment.
- Responded professionally to customer requests and supported a positive customer experience.
Front of House Team Member
Popeyes
10.2025 - 06.2026
- Provided professional and welcoming customer service in a high-volume restaurant environment.
- Managed customer orders and processed payments accurately using point-of-sale systems.
- Assisted with food preparation and order fulfilment in accordance with company standards.
- Followed food safety, hygiene and cleanliness procedures.
- Worked effectively with team members to maintain efficient service during peak periods.
- Demonstrated flexibility, reliability and attention to detail when completing daily responsibilities.
Education
NC Health and Social Care - SCQF Level 6 -
Glasgow Kelvin College
06.2026
Skills
- Excellent Customer Service
- Professional Communication
- Food and Beverage Preparation
- Cash Handling and POS Systems
- Teamwork and Collaboration
- Time Management and Multitasking
- Attention to Detail
- Problem-Solving and Adaptability
- Health, Safety and Hygiene Awareness
- Working Effectively Under Pressure
- Organisation and Reliability
- Fluent in English and Arabic
Personal Information
Availability: Available for full-time employment
Timeline
Team Member
Tim Hortons
06.2026 - 10.2026
Front of House Team Member
Popeyes
10.2025 - 06.2026
NC Health and Social Care - SCQF Level 6 -
Glasgow Kelvin College