Fatima Ahmed
Wakefield
Summary
I am a hardworking and reliable individual with a strong background in customer service, retail, warehouse, and support roles. Over the years, I’ve developed excellent transferable skills that are well-suited to administrative work, including handling paperwork, maintaining accurate records, organising stock, and supporting team operations. I’m confident using basic IT systems and always maintain a professional approach in fast-paced or busy environments. I’m now looking for an opportunity to move into an administrative role where I can continue learning, use my existing skills, and contribute to a professional team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse Stower
Amazon
10.2019 - 11.2019
- I worked in the Amazon warehouse putting away delivered items into their correct storage locations. I used internal systems to log items and worked to targets while maintaining accuracy.
Wedding Server
Catering Business
08.2019 - 10.2019
- I worked as a wedding server, helping set up and serve food and drinks at events. This role required me to be professional, polite, and efficient, often under pressure during busy events.
Volunteer Shop Manager (Internship)
Oxfam
10.2016 - 07.2017
- As part of an internship, I supported the day-to-day running of an Oxfam charity shop. I helped manage volunteers, dealt with donations, and completed paperwork including stock records and shift planning. I really enjoyed taking on responsibility and learning about the management side of retail.
- 1.5 years
Retail Assistant
Holland & Barrett
05.2020 - 08.2020
- In this role, I assisted customers with product advice and handled till transactions. I also kept stock organised and displays tidy. I helped with paperwork related to deliveries and customer orders and ensured the store ran smoothly.
Customer Service Assistant
Shell Petrol Station
11.2023 - 02.2024
- I worked at a Shell garage where I was responsible for taking payments for fuel and other shop items. I also assisted with retail duties, restocking, and keeping the shop clean and presentable. I handled daily paperwork such as delivery notes and till reports, and provided good customer service throughout my shifts.
Night Shelf Filler
ASDA
01.2023 - 01.2024
- At ASDA, I worked night shifts to restock shelves and ensure the store was ready for customers the next day. I used handheld systems to track and manage stock, followed health and safety procedures, and worked independently to meet nightly targets.
Covid Testing Operative
01.2020 - 01.2022
- During the pandemic, I worked on a Covid testing site where I helped with test registration, checking ID and paperwork, and making sure procedures were followed correctly. I also managed some stock control, restocking PPE, and supported the team with day-to-day admin-related tasks.
Education
BTEC Level 3 Diploma - Health & Social Care
Luton sixth form college
09.2016 - 07.2017
A Levels - English Literature (B), Sociology (C)
The shared learning trust
09.2017 - 07.2019
GCSEs - Grades A–C, including English and Maths
The shared learning trust
10.2013 - 07.2016
Skills
- Confident handling paperwork and basic admin tasks
- Strong customer service and communication skills
- Organised and able to manage time well
- Experience with stock control and data logging
- Able to work independently or as part of a team
- Comfortable using computers and Microsoft Office basics
References
Available upon request.
Hobbies and Interests
In my free time, I enjoy spending quality time with my family, going cycling, and learning new recipes. I like being active and trying new things, whether that’s through food, hobbies, or learning.
Timeline
Customer Service Assistant
Shell Petrol Station
11.2023 - 02.2024
Night Shelf Filler
ASDA
01.2023 - 01.2024
Retail Assistant
Holland & Barrett
05.2020 - 08.2020
Covid Testing Operative
01.2020 - 01.2022
Warehouse Stower
Amazon
10.2019 - 11.2019
Wedding Server
Catering Business
08.2019 - 10.2019
A Levels - English Literature (B), Sociology (C)
The shared learning trust
09.2017 - 07.2019
Volunteer Shop Manager (Internship)
Oxfam
10.2016 - 07.2017
BTEC Level 3 Diploma - Health & Social Care
Luton sixth form college
09.2016 - 07.2017
GCSEs - Grades A–C, including English and Maths
The shared learning trust
10.2013 - 07.2016
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