Fatima ahmad

With experience in online customer service with Kiko Milano and project management with ZartTech, I bring a unique combination of knowledge and skills to the table.

With a Master's degree in International Relations, I possess a comprehensive understanding of global business practices, which can be applied to project management and customer service in the aviation industry.

My previous work as an online customer service agent has taught me the importance of maintaining open lines of communication with clients to ensure that their personal and unique needs are met in a timely and efficient manner. I have developed exceptional problem-solving and decision-making skills, which allow me to identify and resolve customer concerns quickly, reducing the risk of escalation and ensuring a high level of customer satisfaction. This also helped building trustworthy and long-lasting relationships with clients and business partners.

As a project manager, I have successfully led several projects with ZartTech, which involved working with cross-functional teams, managing budgets, and overseeing project timelines. I have a proven track record of delivering projects within scope, on time, and within budget, while maintaining excellent stakeholder relationships. My ability to manage project risks, and to identify and mitigate issues before they become problems, has been a significant factor in my success as a project manager.

In conclusion, my experience as an online customer service agent and project manager, combined with my educational background, make me a valuable asset to any aviation industry project management team. Having previously worked for two international companies, I possess strong communication skills, problem-solving abilities, and a commitment to delivering projects on time and within budget. I am confident that I can make a positive impact in any project management role within the aviation industry and become a valuable asset for the Etihad team.