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Work History
Education
Skills
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Fatilah Latip

Nottingham

Summary

Forward-thinking professional offering excellent communication, writing and legal research skills am driven to provide exceptional administrative support and customer service . Strengths include time management and clear knowledge of court processes and legal proceedings . Advanced in the legal scope with solid understanding of litigation documentation, and excellent client relationship building Proficient in the scope of organisational skills and brainstorming. I also performed competently in people management and action planning. Multiple previous work experiences have allowed me to gain an intellectual talent of abstraction which is highly oriented around and vital in law, competitiveness in achieving aims and success despite harsh environment and pressure . Reliable with well-rounded skills to support employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. My curiosity and open-mindedness allow me to be more eager for growth.

Overview

3
3
years of professional experience
10
10
years of post-secondary education

Work History

HR Representative

Khazanah Impian
Kota Kinabalu
10.2020 - 10.2021
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

HR Assistant

FC Corporation
Kota Kinabalu
05.2019 - 10.2019
  • Administer HR related documentation workflow timely, such as, preparing legal documents, reports, contracts of employment offer letters, right to work documentation, etc.
  • Ensuring and upholding that recruitment process and employees are treated fairly and legally, following HR compliance law.
    Engaged at least 30 HR meetings per year conferring legal cases against the company (i.e. wrongful termination) as proactively minimise exposure to legal risks.
  • Perform at least 6 support duties and carry out any task requested diligently and on time.
  • Assisting in recruiting new employees such as, be responsible for job posting, screening and schedule interviews.
  • Work efficiently from home (occasionally) and ensure efficient work ethics despite challenges working remotely.
  • Partnered with management team to coordinate on-boarding and off-boarding processes. Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maximised team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies. Performed timely project management within budget constraints for issues regarding executive leadership.
  • Leave job for career development.

Customer Service Team Leader

Simply Umrah Sabah
Kota Kinabalu
04.2018 - 10.2018
  • Report to management on monthly key metric performance report.
  • Motivate to deliver excellent performance from my team of 17, that will bring sustainable business growth for the company.
  • Devising methods on how to improve team's performance that will be affecting company's performance.
  • Assisting team in providing information, handling bookings, deescalate difficult customers, and retailing service to customers as well as internal operation.
  • Co-organised and execute range of large-scale events such as Reach Out Program around remote rural area attended by 5,000 people and Orphanage Fund Raising Gala of 1,100 attendees including the Minister of Women, Family and Community Development.
  • Provided primary customer support internally. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained financial accounts by processing customer adjustments.
  • Improved overall efficiency 24% by anticipating needs and providing outstanding support Delivered excellent customer service, resulting in consistent 91% customer satisfaction rating
  • Left to continue studied.

HR Intern

FC Corporation
Kota Kinabalu
03.2017 - 09.2017
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Created and updated tracking spreadsheets using MS Excel.
  • Supported efforts to optimize employee engagement, diversity and inclusion.
  • Worked with team to coordinate company events.
  • Drafted technical documents, social media posts and internal memoranda.
  • Answered phone and performed clerical duties to assist human resources department.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Procurement Assistant

Kilauan Juta Enterprise
Sipitang
08.2016 - 09.2016
  • Assisted in evaluating and analysing at least 50 offers per week received from suppliers and service providers.
  • Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs, and services.
  • Maintained consistent email communication with at least 17 stores and suppliers to confirm weekly and track orders and verify price revisions on purchase orders.
  • Standardised inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Collected and analysed every three months for current market information (commercial awareness) to procure inputs and supplies from variety of sources.
  • Monitored at least 30 payments per week by closely comparing purchase orders and contracts to delivered services and inputs.
    Built and maintained professional relationships with clients and co-workers.
  • Exercised discretion when dealing with confidential and sensitive matters.
  • Implemented policies to reduce cost and eliminate waste.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Left the job to continue my Bachelor's degree

Kindergarten Teacher

Cahayaku
Likas
08.2015 - 12.2015
  • Instructed children between ages 5 and 7 on mathematical basics
    Played games with students to increase understanding of subjects.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
  • Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
  • Applied evidence-based practices for classroom management to enhance learning results.
  • Delegated tasks to teacher assistants and school volunteers.
  • Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches. Provided guidance on policies and initiatives for kindergarten teaching team.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Pioneered multi-age kindergarten and first-grade class to build early literacy and math skills and promote independent reading.

Education

Bachelor of Science - Psychology

University of Essex
England
10.2017 - 06.2020

A Level -

Yayasan UEM College
Malaysia
08.2015 - 07.2017

High School Diploma -

All Saints High School
Kota Kinabalu
01.2010 - 06.2015

Skills

➣ IT
– Proficient user of Word, Excel, PowerPoint and Published.
– Certificate in ABACUS Computer Reservation System (under KYUEM assessments and examination).
– Cloud-based software and systems.
– Delphi and Microsoft Systems.

– Exceptional in social medias.




➣ Languages
– Highly proficient and confident Malay and English speaker with excellent writing in both languages.
– Highest 7.5 score on English test (IELTS).


➣ Social
– High empathy score resulting in great understanding of others and catering to their needs. – Very adaptable in demanding situations and socially intelligent to navigate through the multi-diverse society. – Great in networking and negotiating.


➣ Work
– Leading experience within customer service.
– Exceptional work ethics.
– Excellent in communicating with colleagues throughout all the departments to ensure the coherent of the company.

– Creatively resourceful and laterally thinking in order to come to solutions and work effectively.
– Exceptionally focused in perfecting tasks while studiously multi-tasking.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Skills

HR understanding

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Timeline

HR Representative

Khazanah Impian
10.2020 - 10.2021

HR Assistant

FC Corporation
05.2019 - 10.2019

Customer Service Team Leader

Simply Umrah Sabah
04.2018 - 10.2018

Bachelor of Science - Psychology

University of Essex
10.2017 - 06.2020

HR Intern

FC Corporation
03.2017 - 09.2017

Procurement Assistant

Kilauan Juta Enterprise
08.2016 - 09.2016

Kindergarten Teacher

Cahayaku
08.2015 - 12.2015

A Level -

Yayasan UEM College
08.2015 - 07.2017

High School Diploma -

All Saints High School
01.2010 - 06.2015

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Fatilah Latip