FATIHA AIT ATMANE
2 Lockyer Road, Purfleet-on-thames,United Kingdom
Summary
Detail-oriented Commercial Assistant with strengths in order processing and customer relationship management. Facilitates accurate order fulfilment and timely logistics coordination to enhance customer satisfaction. Drives sales insights through comprehensive reporting and CRM utilisation.
Overview
7
7
years of professional experience
Work History
Commercial Assistant
WEBWORK (France)
working remotely, France and Switzerland
06.2025 - 02.2026
- Processed customer orders accurately and efficiently to meet demands.
- Supported logistics by coordinating deliveries and managing schedules.
- Responded to customer enquiries promptly to provide necessary assistance.
- Answered telephone calls promptly for high level support and strict confidentiality.
- Prepared detailed sales reports and forecasts for management, demonstrating progress towards goals.
- Utilised CRM software to record sales activities, client interactions, and feedback to inform future sales strategies.
Billing Customer Service Representative
Call Assist(MAJOREL FRENCH CALL CENTER )
MARRAKECH , MOROCCO
07.2023 - 05.2025
- Resolved billing queries through meticulous account analysis and effective communication.
- Assisted customers with product inquiries and resolved complaints to enhance customer satisfaction and retention.
- Managed inbound customer service calls, effectively addressing queries and complaints to enhance customer satisfaction.
Assistant Manager
Restaurant Group S.H
ANTALYA, TURQUIE
01.2023 - 07.2023
- Implemented training programmes for new staff, fostering a culture of excellence and customer service.
- Assisted in creating seasonal menus, collaborating with chefs to ensure alignment with customer preferences.
- Organised team meetings to communicate updates and gather feedback, promoting an inclusive work environment.
- Facilitated communication between staff and senior management, acting as a point of contact.
Reservations Agent
HOTEL BERBER PALACE
OUARZAZATE, MOROCCO
05.2019 - 01.2022
- Assisted customers with inquiries regarding services.
- Supported modifications and cancellations of orders.
- Processed payments efficiently and sent confirmation emails promptly.
- Resolved customer issues in a professional manner.
Education
Bachelor of Science - Life and Earth Sciences
Med 6 Hi
Ouarzazate Morocco01-2018
Skills
- Customer relationship management
- Sales forecasting
- Order processing
- Bilingual in French and English
Languages
English
Upper Intermediate
B2
French
Proficient
C2
Arabic
Proficient
C2
Interests
- Sport
- reading
- Travelling
- Learning a foreign language
Timeline
Commercial Assistant
WEBWORK (France)
06.2025 - 02.2026
Billing Customer Service Representative
Call Assist(MAJOREL FRENCH CALL CENTER )
07.2023 - 05.2025
Assistant Manager
Restaurant Group S.H
01.2023 - 07.2023
Reservations Agent
HOTEL BERBER PALACE
05.2019 - 01.2022
Bachelor of Science - Life and Earth Sciences
Med 6 Hi