Summary
Overview
Work History
Education
Skills
Timeline
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Fatema Rahman Khan

Llandudno

Summary

I am a dedicated final-year law student at Bangor University with a strong academic foundation in law and a keen interest in developing a career in this field. Throughout my other work I’ve developed strong customer service and communication skills in fast-paced hospitality environment. It demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. I am seeking to transition into new field where these skills can contribute to team success and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

The Oasis Hotel
04.2024 - Current


  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.

Vice President

Bangor Bangladeshi Society
04.2024 - Current
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

Bartender

Blue Elephant
10.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Hotel Staff Member

Carmel House Hotel
11.2022 - 10.2023
  • Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
  • Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.

Education

LLB - Law

Bangor University
Gwynedd

Skills

    Communication Skills

    Time management

    Teamwork and Leadership

    Technical Proficiency

Timeline

Front of House Staff Member

The Oasis Hotel
04.2024 - Current

Vice President

Bangor Bangladeshi Society
04.2024 - Current

Hotel Staff Member

Carmel House Hotel
11.2022 - 10.2023

Bartender

Blue Elephant
10.2022 - Current

LLB - Law

Bangor University

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Fatema Rahman Khan