Md Nazmul Haque
Cardiff,Wales
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration, and problem-solving & motivated with marketing/sales & customer service, (3+5)10+ years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Self-employment
Amazon/Just Eat
Newport, UK
11.2020 - 03.2025
- Applied positive customer service approach to increase satisfaction levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Security Officer & Receptionist
Security Service Group (SSG) LTD
Pontypridd, UK
02.2021 - 07.2022
- Provide excellent customer service and ensure the security, safety, and well-being of all personnel, visitors, and the premises
- Patrolled premises regularly, contributing to a safe work environment.
- Respond to emergencies to provide necessary assistance to employees and customers.
- Protect & follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control, and accident investigations
- Report suspicious activity, criminal behavior, and security breaches
Facilities Assistant
Blue Arrow - Heath/Llandaugh/ Rookwood Hospital
Cardiff, UK
11.2020 - 07.2021
- Provided Customer Service & administrative support to the Facilities Manager, NHS, aiding staff for overall departmental efficiency.
- Supported smooth running of day-to-day operations by performing general clerical tasks, as required.
- Handled incoming deliveries, ensuring proper distribution thereafter.
- Carried out regular stock inventory, keeping an adequate supply of necessary items.
- Adhered to health and safety regulations at all times, promoting a secure working atmosphere.
Senior Zonal Executive B2B
Step Footwear Ltd
Dhaka, Bangladesh
09.2016 - 11.2020
- Achieved increased customer satisfaction with focused marketing campaigns. Identified growth opportunities, leading to business expansion.
- Conducted extensive market research for a better understanding of competitor strategies. Negotiated favourable contracts for maximised profit margins.
- Introduced new product lines to increase company visibility in the market & optimised operational efficiency by implementing strategic business processes.
- Developed robust business plans to ensure market competitiveness. Led team for successful execution of annual corporate goals.
Security Officer and Receptionist
SES Security Service Ltd
Weybridge, UK
05.2012 - 07.2016
- Patrolled premises regularly, contributing to a safe work environment. Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
Supervisor- Facilities Assistant
GBM Support Services and Clean Event
Stratford, UK
03.2010 - 12.2012
- Managed daily operations to increase productivity.
- Monitored employee attendance records for maintaining discipline within the team.
- Identified potential risks and mitigated them through proactive measures.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Education
Post Graduate Diploma in Business Management - Business Management
AABPS
London 09.2013 - 11.2014
Higher National Diploma - Business Management
ATHE
London 08.2010 - 08.2013
Merchandising Diploma - Fashion & Apperal Sectors
BGMEA
Dhaka 07.2016 - 04.2017
Hospitality Management level 2 -
Omni Management Service ltd
London 08.2010 - 12.2010
QCF Level 2 & 3 in Health and Social care - Health & Social Care
EduXpress
London 07.2023 - 12.2023
Skills
- Problem-solving
- Communication skills
- Calm under pressure
- Marketing
- Inventory management
- Leadership
- Strategic planning
Certification
- SIA Door Supervisor Licence, Present
- UK full driving licence, 07/01/23, Present
- QCF in health and social care, 07/01/23, Present
- NVQ Diploma in Health and Social care
Personal Information
Total Experience: 10
Custom
Master's
Affiliations
- Travelling
- Watch movies
Timeline
QCF Level 2 & 3 in Health and Social care - Health & Social Care
EduXpress
07.2023 - 12.2023
Security Officer & Receptionist
Security Service Group (SSG) LTD
02.2021 - 07.2022
Self-employment
Amazon/Just Eat
11.2020 - 03.2025
Facilities Assistant
Blue Arrow - Heath/Llandaugh/ Rookwood Hospital
11.2020 - 07.2021
Senior Zonal Executive B2B
Step Footwear Ltd
09.2016 - 11.2020
Merchandising Diploma - Fashion & Apperal Sectors
BGMEA
07.2016 - 04.2017
Post Graduate Diploma in Business Management - Business Management
AABPS
09.2013 - 11.2014
Security Officer and Receptionist
SES Security Service Ltd
05.2012 - 07.2016
Higher National Diploma - Business Management
ATHE
08.2010 - 08.2013
Hospitality Management level 2 -
Omni Management Service ltd
08.2010 - 12.2010
Supervisor- Facilities Assistant
GBM Support Services and Clean Event
03.2010 - 12.2012
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