FATEMA KHANOM
Leicester,Leicestershire
Summary
Highly motivated and results-driven sales assistant with experience in retail environments. Passionate about providing exceptional customer service and exceeding sales targets. Skilled in building rapport with customers, identifying their needs, and offering personalized solutions. Strong communicator with excellent interpersonal skills to effectively collaborate with colleagues and work within a team. Detail-oriented and organized, adept at maintaining accurate inventory records and merchandising displays. Proven ability to handle multiple tasks simultaneously while maintaining a positive and proactive attitude. Looking to leverage my valuable sales skills and contribute to achieving company goals as a dedicated sales assistant.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Sales Assistant
Fashion King
01.2022 - 12.2022
- Greeted customers as they entered the store and offered to assist them with locating items
- Helped customers to ensure they found what they needed in the store and offered alternatives like online ordering where possible
- Handled registered transactions with accuracy and attention to detail, upheld store return policy in challenging situations
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty
- Helped customers obtain specialized help for refunds and exchanges.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Totalled bills using maths skills and maintained accurate till count.
- Accepted card, and cash payments in the POS register system, providing customer receipts for reference.
- Prepared invoices for customers with large orders or special sales types.
- Managed customer lines for minimum wait times and high satisfaction.
Sales Assistant
Swapno
01.2018 - 12.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Answer the phone and help with all customer queries and complaints, ensuring all sales inquiries are logged within the system
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Manage the checkout including processing orders, refunds, and credit notes, and processing transactions via both cash and card
- Maintained impeccably high standards of store presentation and hygiene through cleaning.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments, and issuing receipts.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Adhered to company procedures and guidelines to maintain compliance.
- Maintained knowledge of products and features to provide recommendations to customers.
- Participated in staff meetings to develop strategies for selling.
Sales Assistant
Maha
02.2017 - 12.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Assisted customers in locating specific items to boost satisfaction.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Bachelor of Business Administration - Business
Metropolitan University
01.2018 - 12.2021
Global MBA - Business
De Montfort University
01.2023 -
Skills
- Retail marketing
- Active selling
- Thorough stock replenishment
- Excellent timekeeping
- Enthusiastic communicator
- Brand awareness
- Product demonstrations
- Stock merchandising
- Visual merchandising
- Customer assistance
- Money handling
- Outstanding customer service
- Fashion and styling expertise
Languages
English
Fluent
Hindi
Fluent
Bengali
Fluent
Urdu
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Global MBA - Business
De Montfort University
01.2023 -
Sales Assistant
Fashion King
01.2022 - 12.2022
Sales Assistant
Swapno
01.2018 - 12.2020
Bachelor of Business Administration - Business
Metropolitan University
01.2018 - 12.2021
Sales Assistant
Maha
02.2017 - 12.2017
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