FATAI USMAN
6 Warren Bank, Simpson Milton Keynes,BKM
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions. Customer service professional with solid background in managing customer interactions and ensuring satisfaction. Known for reliability and adaptability, consistently achieving positive outcomes. Excel at conflict resolution and effective communication, fostering collaborative team environment. Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Advisor
Matrix Ltd
04.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Reached out to customers to offer assistance with account and service by telephone and or email.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Addressed complex issues by scheduling resolution calls appointments.
- Managed department call volume of 30+ calls per day and coordinated department schedules to maximize coverage during peak hours.
Driver
BCA (Job&Talent)
10.2019 - 03.2021
- Experienced in safely and efficiently delivering items to customers in time.
- Established an excellent safety record throughout my career.
- Demonstrated skill in performing preventative maintenance on vehicles.
- Skilled in operating a variety of vehicles, including trucks, vans, and cars.
- Established an excellent customer service record throughout my career.
- Experienced in accurately recording deliveries and completing paperwork.
- Maintained a clean driving record with no speeding or other traffic violations.
- Followed all relevant traffic laws and safety regulations.
Van Driver
Roseview Windows (XP Recruitment)
07.2019 - 09.2019
- Experienced with proper care, loading, and unloading of goods.
- Maintained a clean, safe, and organized van at all times.
- Adhered to all safety regulations and traffic laws while driving.
- Developed and maintained a positive working relationship with customers.
- Accurately completed paperwork associated with all deliveries.
- Inspected van on a daily basis to ensure proper working order.
- Efficiently managed all deliveries on time and in a timely manner.
- Recorded all driving hours and mileage for the day.
- Performed other duties as requested by management.
- Operated light 3.5t van to deliver loads as far as 100 miles from home location.
Data Entry
DRS
04.2019 - 06.2019
- Experienced in data entry and data manipulation, ensuring accuracy.
- Proficient in using MS Office, including Excel, Word, Outlook, and Access.
- Skilled in preparing and sorting documents for data entry.
- Experienced in maintaining, entering, and retrieving data from computer databases and spreadsheets. Collating and calculation of sheets.
- Experienced in developing efficient data entry processes, reducing errors and improving accuracy.
- Increased efficiency by streamlining data entry processes and implementing time-saving shortcuts.
Warehouseman
John Lewis (Best Connection)
09.2017 - 04.2019
- Over 2 years of experience in warehouse operations.
- Proven ability to lead and motivate teams in a fast-paced environment.
- Experienced in receiving, stocking, and organizing inventories.
- Skilled in managing inventory levels, quality control, and safety protocols.
- Demonstrated ability to work independently as well as part of a team.
- Proficient in operating standard warehouse equipment such as pallet jacks and lift trucks.
- Picking, packing and truck unloading with order processing system.
Sales/Marketing
TNDM Ltd
12.2011 - 02.2017
- Developed and implemented an innovative and effective sales strategy.
- Established and maintained strong relationships with key accounts and customers, resulting in increased sales and customer loyalty.
- Negotiated and closed complex sales deals with high-level clients.
- Developed and executed a successful influencer marketing initiative, resulting in increased brand awareness and sales.
- Created buzz using marketing strategies to increase consumer demand by 86% for sales.
Customer Service Advisor
Santander
02.2011 - 08.2011
- Handled customer inquiries and complaints with professionalism.
- Developed strong problem-solving and communication skills to effectively resolve customer issues and financial resolution.
- Provided friendly and courteous service to customers, resulting in repeat business.
- Maintained a high level of customer satisfaction through efficient handling of queries.
- Worked closely with management and colleagues to ensure smooth operations.
- Regularly updated customer records to ensure accurate tracking of customer information.
- Managed department call volume of 30-40 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
National Cert Of Education - Education
Federal College Of Education (Technical)
Lagos, Nigeria06.2006
Computer Studies - Computer Science
Edutainment Computer College
Lagos, Nigeria01.2021
High School Diploma -
West African Examination Council / GCE
Lagos, Nigeria05.1996
Skills
- Teamwork
- Communication
- Time management
- Problem-solving
- Adaptability
- Work ethic
- Attention to detail
- Microsoft Office
- Call center experience
- Customer relations
- Account updates
- Customer focus
- Live chat support
- Quality assurance
- Refund management
- Client follow-up calls
Languages
English
Yoruba
References
References available upon request
Timeline
Customer Service Advisor
Matrix Ltd
04.2021 - Current
Driver
BCA (Job&Talent)
10.2019 - 03.2021
Van Driver
Roseview Windows (XP Recruitment)
07.2019 - 09.2019
Data Entry
DRS
04.2019 - 06.2019
Warehouseman
John Lewis (Best Connection)
09.2017 - 04.2019
Sales/Marketing
TNDM Ltd
12.2011 - 02.2017
Customer Service Advisor
Santander
02.2011 - 08.2011
National Cert Of Education - Education
Federal College Of Education (Technical)
Computer Studies - Computer Science
Edutainment Computer College
High School Diploma -
West African Examination Council / GCE
Similar Profiles
DIMITRA NASTOPOULOUDIMITRA NASTOPOULOU
Director of People & Corporate Communications, Legal Representative at EOS Matrix SA / EOS Matrix Greece SA / Southrock Asset Management SADirector of People & Corporate Communications, Legal Representative at EOS Matrix SA / EOS Matrix Greece SA / Southrock Asset Management SA
Phyllis Teiko AblordeppeyPhyllis Teiko Ablordeppey
Snr. Administrative Officer at Matrix Gas (Ghana) Limited - subsidiary of Matrix Energy LimitedSnr. Administrative Officer at Matrix Gas (Ghana) Limited - subsidiary of Matrix Energy Limited
Kyle McCormickKyle McCormick
Customer and Carrier Account Manager at Matrix Expedited Services/ Matrix LogisticsCustomer and Carrier Account Manager at Matrix Expedited Services/ Matrix Logistics
Harun RasheedHarun Rasheed
Channel Sales Account Manager at Digital DevicesChannel Sales Account Manager at Digital Devices
MICHAEL ANSAHMICHAEL ANSAH
Warehouse Operative at XPO LogisticaWarehouse Operative at XPO Logistica