Fasna Fathima Mohamed Kasim

Enthusiastic and detail-oriented entry-level IT professional equipped with hands-on training in Windows systems administration, Active Directory, and IT support through Fortray IT Support Training Programme. Proficient in troubleshooting, system builds, and basic networking, demonstrating solid understanding of server environments, PowerShell scripting, and virtualization. Highly motivated to launch career as Junior Systems Administrator, offering robust problem-solving skills, passion for technology, and dedication to continuous learning and development.

• IT Support Lab Work (Fortray Training) Gained practical experience in managing enterprise IT environments through hands-on labs. Created and managed Active Directory user accounts, organizational units, and Group Policies to enforce system configurations and access controls. Set up and administered virtual machines using Hyper-V to simulate production environments. Configured device compliance and security policies in Microsoft Intune, ensuring endpoint protection and standardisation. Performed Microsoft 365 administration tasks, including mailbox setup and license assignment, building skills in cloud-based collaboration and user management.
• Study of Incident Resolution and Service Delivery Through AI Integration in IT Service Management. Examined the impact of AI in IT Service Management (ITSM), focusing on enhancing incident resolution, service delivery efficiency, and proactive management. Conducted qualitative analysis to demonstrate AI's role in reducing incident response times, improving service quality, and improving processes like request fulfillment and change management. Provided strategic insights and recommendations for implementing AI in ITSM, addressing key benefits and challenges such as data availability and change management.
• Analytical Data Modeling and Design Developed a comprehensive data model for the Challenge UK case study, utilizing both top-down and bottom-up modeling methodologies. Created Entity-Relationship (E-R) diagrams and conducted data normalization to ensure data integrity and efficiency. Compiled a detailed report outlining the approach, assumptions, and synthesized findings, showcasing strong analytical and data design skills.