Farzana LATIF
Slough,Berkshire
Summary
Dedicated professional and outstanding customer service. Demonstrates strong skills in point of sale system operation. Known for empathetic listening and consistently achieving sales targets. Proficient in IT business basics and digital skills, with excellent time management and reception abilities. Committed to maintaining a positive attitude, punctuality, and an excellent attendance record. Career goals include leveraging these skills to enhance customer satisfaction and operational efficiency.
Experienced Customer Service Assistant with over 13 years in retail industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
13
13
years of professional experience
Work History
Sales Assistant
WHSmith
Heathrow Airport
09.2013 - 03.2019
- Utilised excellent communication skills to provide detailed product information.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Totalled bills using maths skills and maintained accurate till count.
Customer Service Merchandise
BRITISH HOME STORES
Harlow, Essex
10.2006 - 08.2011
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Collaborated with sales team to maximise product visibility and sales.
- Answered customer telephone calls promptly.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through updates on company policies and promotions.
Sales assistant
MATALAN
Harlow, Essex
06.2003 - 10.2006
- Collaborated effectively with team members to meet sales targets
- Organised displays to promote inventory and encourage customer purchases.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
GCSEs -
Pierre et Marie Curie
Dreux FranceA-Levels - child and Care
Lycee Maurice Viollette
Dreux FranceSkills
- Loyalty program
- Outstanding customer service
- Loss prevention awareness
- Warehouse organisation
- Point of sale system operation
- Empathetic listening
- Sales target achievement
- IT Business basics and digital skills
- Time management
- Great reception skills
- Positive attitude
- Loyal, Honest and trustworthy
- Punctual and excellent attendance record
Certification
Driving license
Languages
English
Advanced
French
Upper intermediate
Urdu
Native
Punjabi
Upper intermediate
School admin and finance
I have completed the above course which compromises of IT business basics, Reception skills, communication skills, handling problems and complaints, conflict management, business accounting, digital skill, prevent duty, fundamental British values, safeguarding.
Timeline
Sales Assistant
WHSmith
09.2013 - 03.2019
Customer Service Merchandise
BRITISH HOME STORES
10.2006 - 08.2011
Sales assistant
MATALAN
06.2003 - 10.2006
Driving license
GCSEs -
Pierre et Marie Curie
A-Levels - child and Care
Lycee Maurice Viollette
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