FARZANA KOUSAR
Manchester,Chorlton
Summary
Caring, compassionate and reliable individual with a strong background in childcare, family support and supporting vulnerable people. I have practical experience caring for children through raising my own three children, helping to raise family members’ children, volunteering in supervised contact work, and working in a nursery setting. I also have experience supporting vulnerable individuals through work in an asylum setting in Pakistan and running my own orphanage home. I am confident working with children, families and people from different backgrounds, and I bring excellent communication skills, patience, empathy and a calm approach. I also have a strong academic background, including a degree in Sociology and Criminology, a Master’s degree in Information Systems, and A levels in Sociology, English Literature and Psychology. I am now looking for a role in a nursery, care home, social care setting or a similar environment where I can make a positive difference.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Family Support Volunteer
01.2025 - Current
- Supported supervised contact sessions between children and their mother.
- Helped children feel safe, supported and emotionally comfortable.
- Assisted in rebuilding the connection between the children and their mother.
- Collaborated with support workers to assist clients effectively.
Self-Employed
Custom Asian Bridal & Occasion Wear Boutique
01.2020 - Current
- Managed advertising, marketing, customer service, sales and production to ensure cohesive operations.
- Engaged with customers to identify needs and enhance service delivery.
- Handled communication with customers and suppliers professionally and efficiently.
- Managed complaints with calm, clear communication and problem-solving.
- Developed strong organisational, business and problem-solving skills.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to elevate team capabilities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Founder
Orphanage in Pakistan
Jhelum, Pakistan
06.2019 - Current
- Founded and established a residential orphanage providing safe accommodation, care, and support for orphaned and underprivileged children with no permanent home.
- Managed the day-to-day operations of this residential care facility for orphaned children
- Developed and supervised staff by providing orientation, training, support and direction.
- Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
- Ensured the safety, wellbeing, education, and healthcare needs of children were met
- Organised fundraising initiatives and community outreach programmes
- Coordinated admissions, care planning, and support services for children.
- Ensured compliance with relevant local laws and child protection requirements
- Led and supervised care staff, volunteers, and administrative personnel
Administrator
FFAiM
01.2025 - 06.2026
- Supported daily office tasks to ensure seamless administrative operations.
- Managed paperwork, records and general administration.
- Communicated professionally with colleagues and service users.
- Demonstrated reliability, attention to detail and good time management.
- Managed client communications by answering phones and corresponding through email.
- Coordinated scheduling of meetings and organisation of files to optimise office efficiency.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Implemented procedure and policy improvements to enhance office operations and maintain workflow.
- Established new files and assigned unique tracking numbers for organisation.
- Collaborated closely with other managers to smooth and improve office operations.
Director
ASPIRINGCARE LTD
Manchester
05.2021 - 10.2023
- Directed this care home alongside my registered manager collaborating through each step in the process of providing high quality care
- Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
- Conducted regular audits of care practices and environments, identifying and addressing areas for improvement promptly.
- Treated service users and families with dignity and respect, consistently meeting welfare needs.
- Recruited and trained compassionate, trustworthy, professional caregivers, prioritising first-class service user support.
- Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
- Developed and maintained strong relationships with service users, relatives, and local communities to support patient-centred care.
- Worked with compassion and empathy to enhance client comfort and dignity.
- Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
- Reviewed and updated policies and procedures to reflect current best practices, legislative changes, and stakeholder feedback.
- Managed comprehensive care plans for residents, adhering to regulatory standards and improving quality of life.
- Collaborated with external healthcare providers and local authorities, ensuring a coordinated approach to care and support services.
- Managed safeguarding investigations with sensitivity, adhering strictly to legal frameworks and promoting the welfare of all service users.
Nursery Assistant
Dribble Drabble Nursery
Manchester
01.2016 - 04.2017
- Supported children with daily routines, learning and play activities.
- Helped create a safe, caring and stimulating environment for the children.
- Supported staff in enhancing children's development and well-being through tailored activities.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Assisted in the preparation of nutritious snacks and meals, understanding the importance of dietary requirements and allergies.
- Facilitated social, emotional, and physical development of children by encouraging learning through engaging play.
- Targeted activities and games to suit children's ages and abilities.
- Updated parents and guardians on children's daily activities, achievements, and development areas to foster communication.
- Completed and maintained paperwork for activities or incidents within nursery premises.
Education
Master’s Degree - Information Systems
University of Salford 09/01 - 06/03
Salford2003
Degree - Criminology and Sociology
Manchester Metropolitan University
Manchester2001
A Levels - Sociology, English Literature, Psychology
Whaley range sixth form
ManchesterGCSEs -
Whaley range high school
Manchester, MANSkills
- Childcare and supporting children’s development
- Building positive relationships with children and families
- Emotional support and active listening
- Care, patience and empathy
- Safeguarding awareness
- Teamwork and independent working
- Administration and customer service
- Organisation and time management
- Marketing, business and production management
- Care planning
- Elderly care
- Personal care assistance
- Care needs assessment
- Health checks
- Records management
- Patient health report writing
Languages
English
Proficient
C2
Urdu
Proficient
C2
Punjabi
Proficient
C2
References
Available upon request, including a reference from the support worker for my voluntary supervised contact work.
Timeline
Family Support Volunteer
01.2025 - Current
Administrator
FFAiM
01.2025 - 06.2026
Director
ASPIRINGCARE LTD
05.2021 - 10.2023
Self-Employed
Custom Asian Bridal & Occasion Wear Boutique
01.2020 - Current
Founder
Orphanage in Pakistan
06.2019 - Current
Nursery Assistant
Dribble Drabble Nursery
01.2016 - 04.2017
Master’s Degree - Information Systems
University of Salford 09/01 - 06/03
Degree - Criminology and Sociology
Manchester Metropolitan University
A Levels - Sociology, English Literature, Psychology
Whaley range sixth form
GCSEs -
Whaley range high school