Farzana IBRAHIM

Supporting Bradford Enablement Team in delivering community care services.

Responding effectively to queries from staff, hospitals, and residential facilities.

Collaborating with departments, services, and agencies to enhance care delivery.

Processing and recording staff absences, annual leave requests, and timesheets.

Ensuring compliance with Bradford Council policies and procedures.

Delivered respite relief to carers, reducing stress and improving well-being.

Visited service users at home to foster social engagement and companionship.

Supervised individuals receiving care, ensuring safety and comfort.

Served as primary contact for customer queries, ensuring timely resolutions.

Managed booking services and MOT appointments with precision.

Facilitated regular communication with garages to obtain updates.

Cultivated strong relationships with customers to enhance satisfaction.

• Efficiently handled logistical arrangements for off-site seminars and workshops.
• Devised unique training strategies tailored to diverse employee learning styles.
• Collaborated with management to create personalised development plans for staff.
• Coordinated team-building activities, enhancing morale and promoting teamwork.

• Handled large volumes of calls to resolve client complaints effectively.
• Updated company policies based on customer feedback to enhance service delivery.
• Provided constructive feedback that informed policy changes, reducing future issues.
• Strengthened customer relations by promptly addressing and resolving complaints.